What should I do if my smoke detector isn’t working?
Contact your landlord in writing right away; landlords must repair or replace faulty smoke detectors promptly.
Keep a dated written record of the report to your landlord. If the landlord doesn't repair promptly, you can apply to the Residential Tenancies Office for an order to fix or replace the detector.
What should I do if my smoke detector isn’t working?
Contact your landlord in writing right away; landlords must repair or replace faulty smoke detectors promptly.
What if I think there is mold or unsafe air quality in my unit?
Inform your landlord in writing; if unresolved, contact Environmental Health or file an application with the Residential Tenancies Office.
Take photos or testing results, keep copies of all written communications with your landlord, and document dates of any inspections. If the issue remains unresolved, contact Environmental Health or file an application with the Residential Tenancies Office.
Can a landlord enter my unit without my consent in an emergency?
Yes, landlords may enter without notice only during emergencies, such as fires or serious leaks.
Are security deposits allowed in Newfoundland and Labrador?
Yes, landlords can collect a security deposit, but it cannot exceed three-quarters of one month's rent.
What can I do if my landlord does not fix a safety hazard?
Submit a written request and, if not resolved, file an application with the Residential Tenancies Office (RTO).
Repairs that affect health or safety must be addressed. Keep a repair log, note dates you reported the hazard, and if needed, request an inspection or order from the Residential Tenancies Office.
What types of locks must a landlord provide?
Landlords must provide secure locks on all entry doors and allow tenants to lock doors when inside.
If you’re requesting stronger or additional locks, put your request in writing and document the landlord’s response for your records.
Can my landlord keep a spare key?
Yes, landlords may keep a copy but must provide proper notice (24 hours) to enter except in emergencies.
How much notice does my landlord need to give before entering my unit?
At least 24 hours written notice unless it’s an emergency.
What if the building’s entrance buzzer isn’t working and creates security risks?
Report in writing to your landlord, who must maintain common area security features.
Are landlords responsible for snow and ice removal for safety?
Yes, unless your lease says otherwise; landlords usually must keep walkways and entry areas safe.
Should the rental have fire extinguishers?
Fire code may require fire extinguishers for some rentals; check with local Fire Services or your landlord.
Can I change the alarm code in my apartment?
Only with your landlord’s written permission.
What should I do if I feel unsafe due to a neighbour?
Notify your landlord and, if necessary, contact local police for immediate help.
What are my rights if another tenant threatens me?
Inform your landlord in writing and contact authorities if you are in danger.
Who maintains the windows and window locks?
Landlords are responsible for ensuring windows and window locks are safe and functioning.
Can my landlord install video surveillance?
Only in common areas, not inside your unit, and only if it does not invade your privacy.
What types of repairs must be done for tenant safety?
Landlords must fix issues affecting health or safety, like bad wiring, leaks, pest infestations, or broken locks.
Repairs that affect health or safety must be addressed. Keep a repair log, note dates you reported the hazard, and if needed, request an inspection or order from the Residential Tenancies Office.
What can I do if common areas are unsafe?
Report to your landlord in writing and contact the Residential Tenancies Office if unaddressed.
If common areas feel unsafe, document the concerns in writing, request timely fixes, and escalate to the Residential Tenancies Office if the landlord doesn’t act.
Are landlords required to install exterior lighting?
Landlords should keep entryways and common areas lit for safety, as required by local regulations.
Can I refuse entry to contractors if I feel unsafe?
You can request an alternative time or ask your landlord to be present, but can’t refuse lawful entry after proper notice.
Who handles pest control in my rental?
Landlords are responsible for addressing and paying for pest infestations unless caused by tenants’ actions.
Can my landlord evict me for complaining about safety?
No, it is illegal for landlords to retaliate or evict you for reporting safety concerns.
Where can I get help with rental safety or security issues?
Contact the Residential Tenancies Office for support and complaint resolution.
For safety-related concerns, you can also gather documentation and contact the Residential Tenancies Office early in the process for guidance and escalation options.
What government form do I use to file a safety-related complaint?
Use the "Application for Dispute Resolution – Tenant" form. Find it here.
How do I use the Application for Dispute Resolution form?
Complete the form, detail your safety concern, and submit to the Residential Tenancies Office.
Can a landlord leave broken locks unrepaired?
No, landlords must repair locks promptly to ensure your safety and security.
Keep copies of any notices requesting repairs and note the dates you reported issues to support your case if action is needed.
Can I install a security camera inside my rental?
Only if it does not damage property or violate anyone’s privacy; always get landlord consent first.
What are my rights if my rental is broken into?
Report to the police, notify your landlord, and request immediate repairs for any damage.
How do I prove I notified my landlord about a safety issue?
Keep copies of emails, letters, or texts as evidence you reported issues.
Can I deduct repair costs from rent if landlord refuses to fix a safety issue?
No, only with written permission from the Residential Tenancies Office or landlord.
If a landlord refuses to fix, you typically cannot deduct rent unless the Residential Tenancies Office or a court orders specific payment arrangements.
Who do I contact for fire code violations?
Contact your local fire department or municipal office for fire safety issues.
Is renter’s insurance required by law?
No, but your landlord may require renter’s insurance in your lease.
What if a safety concern forces me to move out?
Seek advice from the Residential Tenancies Office; you may apply for permission to end your lease early.
Can I withhold rent over unresolved safety issues?
No, always pay rent and resolve disputes through the Residential Tenancies Office.
Withholding rent can lead to penalties; pursue resolution through the Residential Tenancies Office instead.
Can my landlord ask for my alarm code?
Only if entry is required for repairs and with advance notice.
If you're asked for an alarm code, confirm the purpose, request written details of whom will have access, and ensure access is limited to legitimate repairs.
Who is responsible for heating system safety?
The landlord must ensure the heating system works safely and efficiently unless your lease says otherwise.
Should landlords provide emergency contact information?
Yes, landlords should give tenants an emergency phone or contact for urgent matters.
How do I keep my rental secure?
Always lock doors and windows, and immediately report security issues to your landlord.
What are my rights if a landlord’s worker enters without notice?
Report the incident to the Residential Tenancies Office; landlords must follow entry notice rules.
If a worker enters without proper notice, document the incident and file a complaint with the Residential Tenancies Office.
Can I request stronger locks for my doors?
Yes, submit a written request to your landlord for improved security.
Include why you want stronger locks, proposed solutions, and a suggested timeline in your written request to help it get approved.
What should I do if maintenance creates a hazard?
Inform your landlord right away and limit access to the hazardous area until fixed.
Take photos of the hazard, stay clear of the area, and request immediate remediation in writing.
Are security bars on windows allowed?
Only with landlord consent and if they do not create a fire safety risk.
Who should I call about electrical hazards?
Notify your landlord and, for urgent issues, contact Newfoundland and Labrador Hydro or a licensed electrician.
Can the landlord end my lease due to safety upgrades or renovations?
Only following proper notice and procedures set by the Residential Tenancies Act, 2018.
Are there penalties for landlords who ignore safety laws?
Yes, landlords may face fines or orders from the Residential Tenancies Office.
