Accommodation rights and accessibility
Tenants with home care needs are protected from discrimination and have a right to request reasonable accommodation so they can receive care and live safely in their rental unit. Reasonable accommodation can include installing grab bars, widening doorways for mobility aids, or arranging safe storage for medical equipment. When you request changes, explain the health or care need and suggest solutions that are safe, reversible where possible, and reasonable for your building.
How to request a reasonable accommodation
Start by making a polite written request to your landlord describing the accommodation you need, why it is required, and whether a health professional supports it. Offer to discuss options and whether the change can be temporary or reversible.
- Write a short letter or email describing the modification, the care reason, and any suggested contractors or costs.
- Attach supporting documentation such as a doctor or occupational therapist note and photos of the space.
- Follow up by phone or in person and keep records of conversations and dates.
Who pays and common solutions
Responsibility for payment depends on the type of change. Minor, cosmetic, or temporary adaptations are often arranged by the tenant, while landlords may be expected to consent to reasonable changes or help negotiate cost-sharing. If a landlord refuses without valid reasons, you may seek help from the province's residential tenancy authority.[1]
Repairs, habitability and health concerns
Home care needs can increase the importance of timely repairs (heat, hot water, safe flooring, accessible bathroom fixtures). If an issue affects habitability or safety, notify your landlord in writing and request prompt repair. If repairs are delayed, document the problem, dates, and any harm or risk to care arrangements.
- Report repairs in writing and keep a copy.
- Note deadlines and follow up if the landlord does not respond within a reasonable time.
- Take photos or videos of hazards and dated notes about how they affect care.
Privacy, entry and home care workers
Tenants have a right to privacy; landlords must give proper notice before entering except in emergencies. When care workers need regular access, document agreed schedules in writing and confirm how keys, access codes, or building entry will be handled to protect both privacy and care continuity.
Filing a complaint or application
If you cannot resolve the issue with your landlord, you may file an application with the Residential Tenancies Division or equivalent residential tenancy authority for Newfoundland and Labrador to request an order. The governing legislation explains tenant and landlord rights and can guide what remedies are available.[1] [2]
Key official forms:
- Application to the Residential Tenancies Tribunal (Form: Application/Complaint) — used when informal negotiation fails; for example, to request an order to allow an accessibility modification or to require urgent repairs.
- Notice to End Tenancy or Notice of Complaint forms — used when you must formally notify a party of a breach or to start a tribunal process; for example, if repair delays put your health at risk and you need a formal decision.
Working with landlords and care providers
Be clear about needed access times for health professionals, how keys will be managed, and who is responsible for minor repairs to equipment. Keep written agreements that describe responsibilities and return any temporary modifications to their prior state if requested in the lease or by the landlord.
FAQ
- Can a landlord refuse a request for home care modifications?
- No. A landlord must consider reasonable accommodation requests and should only refuse if they can prove undue hardship or a legitimate safety concern.
- Who is responsible for repair delays that affect my care?
- Your landlord is responsible for maintaining habitability; document delays, send written requests, and use the tenancy authority if repairs are not made promptly.
- How quickly should I get a response to an accommodation request?
- Ask for a written response within a reasonable time (for example, 7 to 14 days) and follow up in writing if you do not hear back.
How-To
- Document need: get a note from a health professional explaining the care requirement and recommended changes.
- Send a written request: email or letter to your landlord describing the change, attaching supporting documents and estimated timelines.
- Negotiate a plan: propose reversible options, cost-sharing, or professional installers and agree on access for workers.
- File an application: if unresolved, file with the Residential Tenancies Division with your evidence and copies of all written requests.
Key Takeaways
- Keep clear written records of requests, responses, and documentation to support accommodation needs.
- Report repairs promptly and document how delays affect your home care arrangements.
- Use informal negotiation first, then the Residential Tenancies Division if you cannot reach agreement.
Help and Support / Resources
- Residential Tenancies Division — Government of Newfoundland and Labrador
- Residential Tenancies Act — Newfoundland and Labrador Assembly
