Many tenants in Newfoundland and Labrador wonder whether landlords must provide receipts when they pay security deposits or other rental-related amounts. Understanding your rights as a renter helps you protect your money and avoid disputes later. This article explains the provincial rules about deposits and receipts, what a valid receipt should include, practical steps to ask for proof of payment, and what to do if a landlord refuses or loses records. It also covers how to use official forms and where to file a complaint, with clear examples for everyday renters. Read on to learn how to document payments, the evidence that matters in disputes, and simple actions to keep your deposit secure.
What the law says in Newfoundland and Labrador
Provincial rules set expectations for deposits and receipts; the Residential Tenancies Board handles disputes and the Residential Tenancies Act sets the legal framework[1] and [2].
Do landlords have to provide receipts for deposits?
Landlords should provide proof when they accept security deposits or other rental payments. Proof can be a written receipt, an email confirmation, a bank or e-transfer record, or a signed form showing the amount, date and purpose. If you pay cash, ask for a written receipt at the time of payment. When a landlord cannot or will not provide a receipt, tenants should preserve other evidence such as bank statements, e-transfer records, cancelled cheques or witness information.
What should a valid receipt include?
- Date of payment.
- Exact amount paid and purpose (for example, "security deposit" or "first month rent").
- Payer and payee names and contact details.
- Payment method (cash, e-transfer, cheque) and transaction reference if available.
- Landlord signature or email confirmation.
If a landlord refuses to give a receipt
Follow a clear, documented process so you have evidence if the dispute escalates.
- Ask the landlord in writing for a receipt and keep a dated copy of your request.
- Send a written request by email or registered mail so you have proof of delivery.
- Keep bank records, e-transfer confirmations, cancelled cheques, or photos of cash handovers as evidence.
- File an application with the Residential Tenancies Board if the landlord will not provide proof or returns the deposit improperly[1].
Official forms and how to use them
The main form tenants use is the Application to the Residential Tenancies Board (an application or complaint form). Use it to ask the board to order repayment, require receipts, or resolve deposit disputes. For example, if a landlord keeps your deposit and cannot show a valid receipt or reason for deductions, complete the application, attach copies of your payment records, and submit it to the board following their filing instructions[1].
For a deeper explanation of deposit rules, see Understanding Rental Deposits: What Tenants Need to Know.
If you are moving out and need your deposit returned, review How to Get Your Security Deposit Back with Interest When Moving Out for steps on documenting and claiming interest and deductions.
If you need to find new housing while you resolve a deposit dispute, Explore Houseme for nationwide rental listings.
FAQ
- Must landlords give receipts for security deposits in Newfoundland and Labrador?
- Landlords are expected to provide proof of payment. A receipt is best, but bank records, e-transfer confirmations and signed notes can also serve as evidence if a receipt is not provided.
- What evidence should I keep if I don’t get a receipt?
- Keep e-transfer confirmations, bank statements, cancelled cheques, dated photos of cash handovers, email requests for receipts, and any written communication with the landlord.
- How do I file a complaint with the Residential Tenancies Board?
- Complete the board's application form, attach copies of your payment and communication records, and follow the board's filing instructions. The board can order repayment or other remedies.
How-To
- Ask the landlord in writing for a receipt and keep a copy.
- Gather evidence: bank or e-transfer records, photos, and emails.
- Complete the Application to the Residential Tenancies Board and attach your documents.
- Submit the application, attend any hearing, and present your evidence to the board.
Help and Support / Resources
- Contact the Residential Tenancies Board
- Read the Residential Tenancies Act
- Service NL - Consumer Protection
