Can my landlord refuse to rent to me because of my disability?

No, landlords cannot legally refuse to rent to you or treat you unfairly because of your disability. You are also entitled to reasonable accommodations.

What should I do if my landlord ignores my request for an accessible unit?

First, put your request in writing. If your landlord does not respond or comply, file a complaint with the Human Rights Commission using their official complaint form.

Is it discrimination if my landlord says 'no pets' but I have a service animal?

Yes, denying a service animal is considered discrimination under the Human Rights Act. Notify your landlord in writing and provide documentation if needed.

Who handles disputes about discrimination in rental housing?

The Newfoundland and Labrador Human Rights Commission handles these complaints. Tenancy matters not involving discrimination can be brought to the Residential Tenancies Board.

Discrimination and Accessibility Rights for Tenants in Newfoundland and Labrador

Discrimination & Accessibility Newfoundland and Labrador published July 01, 2025

Discrimination and accessibility are important concerns for renters across Newfoundland and Labrador. As a tenant, you have the right to live in a home free from discrimination and to ask for reasonable accommodations if you have a disability. This article answers common questions about these rights, provides practical steps, and explains how you can enforce your rights if problems arise with your landlord. All information is current as of this year and specific to Newfoundland and Labrador.

What Types of Discrimination Are Prohibited in Newfoundland and Labrador Rentals?

Under the Human Rights Act, 2010 and the Residential Tenancies Act, 2018, it is illegal for landlords to discriminate against tenants or applicants based on:

Race, colour, or ethnic origin
Religion or creed
Sex, gender identity, or sexual orientation
Family status, marital status, or source of income
Age or disability

This means landlords cannot refuse to rent to you, evict you, or treat you unfairly because of these characteristics. You also cannot be denied reasonable accommodations related to disability.

Reasonable Accommodations: What Are They and When Can I Request One?

Landlords must provide reasonable accommodations for tenants with disabilities unless doing so would cause undue hardship. This can include:

Allowing service animals, even if pets are not typically permitted
Installing grab bars or ramps for accessibility
Permitting assistive devices in common areas or units

To request an accommodation, inform your landlord in writing, specifying your needs and, if possible, provide documentation from a medical professional. If your landlord refuses or ignores your request, you can file a complaint with the Newfoundland and Labrador Human Rights Commission.^[1]

How Does the Residential Tenancies Board Handle Discrimination?

In Newfoundland and Labrador, the Residential Tenancies Board is the main body that deals with rental disputes. However, discrimination and accessibility complaints are typically handled by the Human Rights Commission. For tenancy issues related to fair treatment, eviction, or landlord-tenant disputes that do not involve discrimination, the Board can help guide and resolve issues.

To better understand overall tenant and landlord rights in the province, see Tenant Rights and Landlord Rights in Newfoundland and Labrador.

Forms and Practical Steps for Tenants

Notice of Complaint Form (Human Rights Commission): Use the Human Rights Complaint Form to submit a formal discrimination complaint. This form is required if you believe your rights have been violated due to discrimination or denial of accommodation.
Example: If your landlord refuses to let you install an accessibility ramp you need for a wheelchair, submit this form with supporting documents.
Application for Dispute (Residential Tenancies Board): Use this for non-discrimination tenancy issues (such as repairs or deposit disagreements).
For details on deposit matters, see Understanding Rental Deposits: What Tenants Need to Know.

Always keep a written record of your requests and any correspondence with your landlord.

Your Rights During and After Renting

Once you’ve signed a lease, the law continues to protect you from discrimination. If you suspect unfair treatment, speak up early and document your concerns. For the full range of tenant obligations and protections, review Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Quick Summary

It is illegal for landlords to discriminate based on protected grounds
Landlords must provide accommodations unless it brings undue hardship
If you face discrimination, you can file a complaint with the Human Rights Commission

If you need accessible features or face discrimination, act quickly: document everything, inform your landlord in writing, and contact the Human Rights Commission if unresolved.

For a wide selection of homes that prioritize accessibility and inclusivity, Explore rental homes in your area.

Frequently Asked Questions

Can my landlord refuse to rent to me because of my disability?
No, landlords cannot legally refuse to rent to you or treat you unfairly because of your disability. You are also entitled to reasonable accommodations.
What should I do if my landlord ignores my request for an accessible unit?
First, put your request in writing. If your landlord does not respond or comply, file a complaint with the Human Rights Commission using their official complaint form.
Is it discrimination if my landlord says “no pets” but I have a service animal?
Yes, denying a service animal is considered discrimination under the Human Rights Act. Notify your landlord in writing and provide documentation if needed.
Who handles disputes about discrimination in rental housing?
The Newfoundland and Labrador Human Rights Commission handles these complaints. Tenancy matters not involving discrimination can be brought to the Residential Tenancies Board.

How To: Steps to File a Discrimination Complaint as a Tenant

How do I file a formal discrimination complaint?
- Gather evidence (emails, notes, photos, witness statements).
- Complete the Human Rights Complaint Form.
- Send the form and documentation to the Newfoundland and Labrador Human Rights Commission.
- Keep copies for your own records.
- Follow up if you don’t hear back within 2–3 weeks.
How can I quickly document discrimination when it happens?
Take time-stamped notes, save emails and texts, and ask witnesses for statements right away. This evidence helps support your case.
Is legal help available for tenants facing discrimination or accessibility barriers?
Free advice may be available through public legal information services or the Human Rights Commission’s inquiry line.

Key Takeaways

Discrimination and accessibility needs are protected by law in Newfoundland and Labrador.
Use official forms and document all requests to protect your rights.
If issues persist, the Human Rights Commission is your main resource for complaints.

Need Help? Resources for Tenants

Newfoundland and Labrador Human Rights Commission – File discrimination or accessibility complaints, or seek information regarding your rights (contact page).
Residential Tenancies Board – For general tenancy disputes, repairs, or other non-discrimination rental issues.
Tenant Rights and Landlord Rights in Newfoundland and Labrador – Overview of provincial tenant and landlord rules.

Newfoundland and Labrador Human Rights Act, 2010: Full official text
Residential Tenancies Act, 2018: Full official text
Newfoundland and Labrador Human Rights Commission, complaint process: How to file a complaint