What counts as a privacy breach
Landlords can enter a rental unit only in specific situations. Privacy breaches include unannounced entry, sharing your personal information without consent, or installing cameras where you have a reasonable expectation of privacy. If you believe your privacy was breached, start documenting what happened and save messages, photos, and timestamps. For a clear overview of tenant and landlord rights in Newfoundland and Labrador, see Tenant Rights and Landlord Rights in Newfoundland and Labrador.[1]
How to document and preserve evidence
Good evidence makes a complaint stronger. Keep a record that shows when, how, and who was involved.
- Take dated photos or videos of any signs of unauthorized entry or devices.
- Save texts, emails, or voicemails from the landlord about entry or access.
- Keep a written log noting dates, times, witnesses, and what was said or done.
When to contact the landlord and file a complaint
Start by asking the landlord to stop the behaviour and request an explanation in writing. If that does not resolve the issue, you can file an application with the provincial Residential Tenancies Board[2] and reference the applicable Residential Tenancies legislation[3]. You may also want to read How to Handle Complaints in Your Rental: A Tenant's Guide for practical steps and scripts. If you need a new place or want to compare options while you resolve the issue, Explore Houseme for nationwide rental listings.
Compensation: what tenants can ask for
Compensation can cover actual losses like broken locks, costs to secure your unit, loss of privacy, and in some cases compensation for emotional distress. The tribunal will consider the severity, quality of evidence, frequency of breaches, and whether the landlord acted reasonably. Keep repair receipts, locksmith invoices, and any receipts for replacement locks or security devices to show your losses.
FAQ
- Can I get compensation if my landlord entered without permission?
- You may be eligible for compensation if the entry violated Newfoundland and Labrador tenancy rules; document the incident, request remedy from your landlord, and consider filing with the Residential Tenancies Board.
- How long do I have to file a complaint?
- Deadlines vary; start documenting incidents right away and check timelines with the Residential Tenancies Board to avoid missing filing windows.
- Do I need a lawyer to make a claim?
- No. Many tenants represent themselves at the tribunal, but you can seek free or low-cost legal advice if your case is complex.
How-To
- Gather evidence: photos, messages, logs, and receipts.
- Contact the landlord in writing to request a resolution and keep copies.
- File an application with the Residential Tenancies Board, including your evidence and a clear statement of what you want.
- Attend the hearing and present your evidence; follow any tribunal directions afterward.
Help and Support / Resources
- Residential Tenancies Board — Government of Newfoundland and Labrador
- Application forms and templates — Residential Tenancies Board
