Tenants in New Brunswick often worry who is responsible when utilities like heat, hot water, plumbing or electricity fail. This guide explains the usual division of responsibilities between landlords and renters, how to report problems, and what to do if repairs aren’t done promptly. It uses plain language so renters can understand their rights under New Brunswick rules, how to document issues, and when to involve the Residential Tenancies Tribunal or other provincial services. Practical examples show when a landlord must pay for a repair and when a tenant may be expected to act, plus which official forms to use and how to meet deadlines to protect your tenancy and safety.
Who normally pays for utility repairs?
In New Brunswick, landlords are generally responsible for ensuring the rental unit meets basic habitability standards, including functioning heating, plumbing, water and electrical systems. Tenants are usually responsible for everyday maintenance and minor issues they or their guests cause. The Residential Tenancies Act and the province's tribunal explain these rules and how disputes are handled.[1]
Landlord responsibilities
Typical landlord duties include arranging and paying for repairs when systems fail due to normal wear and tear, maintaining common systems (e.g., building boiler, shared plumbing), and responding to emergency repairs quickly. If a landlord unreasonably delays a needed repair, tenants can file an application with the Residential Tenancies Tribunal.[1]
- Fixing broken boilers, furnaces, or central heating systems when failure is not caused by tenant misuse.
- Repairing major plumbing issues that cause leaks, flooding, or loss of hot water.
- Arranging licensed contractors for electrical repairs that affect safety.
Tenant responsibilities
Tenants should take reasonable care of the unit, report problems in writing, and allow access for repairs with proper notice. Small tasks or damage caused by the tenant (clogged drains due to misuse, broken light fixtures caused by tenant actions) are typically tenant responsibilities.
- Report issues promptly and keep written records and photos as evidence.
- Provide access for repairs after reasonable notice is given.
- Handle minor maintenance the lease assigns to the tenant, as long as it is reasonable and documented.
Emergency repairs
Emergencies that threaten health or safety require immediate action. Tenants should contact the landlord right away and, if necessary, call emergency services for gas leaks, electrical hazards, or flooding. If the landlord cannot be reached or does not act, tenants may arrange an emergency repair and keep receipts to request reimbursement or use as evidence in a tribunal application.[2]
- Gas leaks, exposed wiring, or major flooding are emergencies requiring immediate attention.
- Keep invoices and receipts if you pay for an emergency repair yourself so you can seek reimbursement or file a claim.
How to request repairs and document the problem
Send a written repair request (email or text is fine) describing the problem, dates, and photos. If the landlord does not respond, send a follow-up giving a reasonable deadline. If issues persist, the Residential Tenancies Tribunal handles disputes and specific official forms are used to start an application.[1]
- Write a clear repair request with dates, description, and photos attached.
- State a reasonable deadline for action (for example, within 7 days for non-emergencies).
- Keep copies of all messages, receipts, and any contractor reports.
Common official forms include an application to the tribunal to request an order for repairs or compensation. For example, tenants use the tribunal's application form when a landlord refuses or delays necessary repairs; the form asks you to describe the issue, steps you took to notify the landlord, and what remedy you request. Use the form carefully and attach your evidence and receipts.[3]
When can a tenant withhold rent or make repairs and deduct cost?
Withholding rent is risky and usually not recommended unless a tribunal or explicit law allows it; tenants should seek tribunal guidance before withholding payments. In some circumstances, after proper notice and following the tribunal's procedures, tenants may pursue a repair-and-deduct remedy, but it requires careful adherence to the process and evidence to avoid eviction risk.[1]
Routine Repairs in Rental Units: Tenant and Landlord Responsibilities
For more detailed examples of who handles common fixes, see the practical guide linked above on routine repairs and obligations.
Emergency Situations and Repairs: Tenant Rights and Responsibilities
This resource explains emergency timelines and steps tenants should take in urgent situations, including how to document and report.
If you are also searching for a new rental while concerned about maintenance histories, Find rental homes across Canada on Houseme to view listings and filter by landlord ratings and property details.
FAQ
- Who pays if the heat stops working in winter?
- If the heating system fails due to normal wear or a landlord-managed system failure, the landlord must arrange and pay for repairs; notify the landlord in writing and keep records.
- Can I arrange an urgent repair and get reimbursed?
- Yes, in emergencies tenants may arrange and pay for urgent repairs; keep receipts and documentation to request reimbursement or include them in a tribunal application.
- How long should I wait for non-emergency repairs?
- Reasonable times vary by issue, but provide written notice and a reasonable deadline (often 7–14 days) and follow up before filing with the tribunal.
How-To
- Describe the issue clearly and take photos or video as evidence.
- Send a written repair request to your landlord and keep a copy.
- Allow reasonable time for the landlord to respond; send a dated follow-up if needed.
- If unresolved, complete the tribunal application form and attach your evidence and receipts.
Key Takeaways
- Landlords must maintain essential utilities and address habitability issues.
- Document all requests and keep receipts to support a tribunal claim if needed.
- Respond quickly to emergencies and hire licensed professionals when safety is at risk.
Help and Support / Resources
- Residential Tenancies Tribunal — Service New Brunswick
- Government of New Brunswick — Renting and Tenancy Information
