Tenants in New Brunswick often face questions about who pays for utilities, whether landlords can require deposits for connections, and how to get refunds when services end. This guide explains typical practices, what to check in your rental agreement, and clear steps renters can take if they believe a deposit or connection fee is unfair. It also points to the provincial tribunal, relevant legislation, and official forms so you can act confidently. If you are preparing to move in or out, understanding these rules helps protect your money and your rights as a renter in New Brunswick.
What landlords and tenants can charge
In New Brunswick, landlords and tenants should rely on the rental agreement to allocate utility payments. Common arrangements include utilities included in rent, tenants billed directly, or tenants reimbursing a landlord. Landlords sometimes ask for a utility deposit or require a separate connection fee from a tenant; whether this is allowed depends on what the lease says and provincial rules. If you need the official interpretation or to dispute a charge, you can apply to the provincial Residential Tenancies Tribunal.[1] For the exact legal wording consult the Residential Tenancies Act for New Brunswick.[2]
- Deposits for utilities: a landlord may ask for a reasonable deposit to cover outstanding utility balances where the lease allows it.
- Connection fees: providers sometimes charge a one-time fee to activate service; the lease should clarify who pays this cost.
- Refunds: when a tenancy ends, tenants should request a refund of any unused deposit and supporting receipts or billing statements.
How to prepare before you sign or pay
Before agreeing to a rental, check the lease for clear language about utilities, deposits and who is responsible for connection fees. If the lease is silent, ask the landlord to add a written clause. If a landlord asks for a deposit, request a written receipt and a short explanation of how the deposit will be held and refunded.
- Ask for a written clause in the lease that specifies responsibility for "connection fees" or "utility deposits".
- Keep copies of all invoices, receipts and correspondence about payments and deposits.
- Contact the utility provider to confirm whether a deposit or connection fee is mandatory for service activation.
If you disagree with a deposit or fee
If you believe a deposit or connection fee is unfair, ask the landlord for an itemized explanation and copies of bills. If that does not resolve the issue, you can file an application with the Residential Tenancies Tribunal to request a hearing and a decision.[1] When filing, include receipts, the lease clause, emails, and photos or other evidence.
- Gather documentation: lease, receipts, billing statements and any written communications.
- Contact your landlord in writing to request a refund or itemized bill and keep the message record.
- Complete the official application form to the Residential Tenancies Tribunal and include copies of your evidence.[3]
- Attend the hearing or follow tribunal directions; bring originals and organised copies of your evidence.
FAQ
- Can a landlord require a utility deposit in New Brunswick?
- Yes, if the rental agreement or lease explicitly permits it; otherwise request a written explanation and consider applying to the tribunal if you dispute it.
- Who pays connection fees for utilities?
- Connection fees are often charged by the utility provider and responsibility should be stated in the lease; if unclear, ask the landlord and your provider for written confirmation.
- How long does it take to get a refund of a deposit?
- Timing varies by landlord and utility provider; request a written timeline and use the tribunal process if a refund is unreasonably delayed.
How-To
- Gather documents: collect the lease, bills, receipts and any communications about the deposit or connection fee.
- Send a written request to the landlord asking for an itemized bill or refund and keep a copy of your message.
- Complete and file the official application to the Residential Tenancies Tribunal with your evidence attached.[3]
- Attend the tribunal hearing and follow any orders issued; if you win, the tribunal can order refunds or set repayment terms.
Key Takeaways
- Read your lease carefully to know who pays utility deposits and connection fees.
- Keep all receipts and written communications to support any dispute.
- Use the Residential Tenancies Tribunal if you cannot resolve the matter directly.
Help and Support / Resources
- Residential Tenancies Tribunal - Service New Brunswick
- Residential Tenancies Act (New Brunswick)
- Official tenancy forms and applications
