Tenant Rights in New Brunswick: Utilities and Services

Utilities & Services New Brunswick 3 min read · published March 09, 2026 Flag of New Brunswick

In New Brunswick, understanding your rights and responsibilities as a tenant regarding utilities and services is essential for a smooth rental experience. This article aims to provide comprehensive information on tenant rights related to utilities, ensuring that you're well-informed and prepared to address any issues that may arise.

In NB, “utilities included” can vary by property and lease. Gather your lease, any supplements, and notes about common areas, and confirm with the landlord what is covered before signing.

Utilities Included in Rental Agreements

When renting a property in New Brunswick, it is crucial to identify which utilities are included in your rental agreement. Landlords and tenants need to clearly define the responsibility of paying for services such as electricity, water, heating, and internet in their rental agreements. Additionally, the agreements should specify any limits or caps on utility usage if applicable.

Your lease should spell out who pays for each utility and any usage caps. If anything is missing, request a written amendment or addendum and keep a dated copy.

Understanding Your Responsibilities

  • Review your rental agreement to determine which utilities you are responsible for paying.
  • Ensure you understand any maximum usage limits if utilities are included in your rent.
  • Discuss payments for services with your landlord if they are not clearly outlined in your agreement.
Common mistake: assuming utilities not mentioned means you’re not responsible. Always confirm all allocations with the landlord and document changes in writing.

For more on handling agreements and responsibilities, check out Obligations of Landlords and Tenants: Rights and Responsibilities Explained for detailed guidance.

Dealing with Service Interruptions

Service interruptions can significantly impact your living conditions. Whether it's a loss of power, water, or other essential services, tenants have the right to demand prompt resolution of such issues. In cases where the landlord is responsible for the utility, they must rectify disruptions quickly.

Steps to Take During Utility Disruptions

  • Inform your landlord immediately about the disruption.
  • Keep records of all communications regarding the issue.
  • If the issue is not resolved promptly, consider contacting relevant authorities or filing a formal complaint.
Act quickly and document everything. Notify the landlord in writing, keep a log of dates and responses, and if unresolved, contact the provincial housing authority within established timelines.

In emergencies or for repairs, refer to our article on Emergency Situations and Repairs: Tenant Rights and Responsibilities to understand your options.

Utility-Related Complaints and Resolutions

If a complaint arises regarding utilities or related services, it's crucial to handle it effectively. Start by communicating any issues to your landlord directly and keep a record of these interactions. If required, escalate unresolved complaints to provincial authorities.

Learn how to navigate utility-related complaints in our guide How to Handle Complaints in Your Rental: A Tenant’s Guide.

Additional Resources for Tenants

New Brunswick has specific legislation that governs residential tenancies, including utilities and services. The New Brunswick Residential Tenancies Tribunal oversees these matters, ensuring tenant rights are protected and obligations are met.

The Residential Tenancies Act of New Brunswick is the legislation that regulates these tenancies. Be sure to review the Act for detailed legal guidelines and tenant rights in New Brunswick. For help from local resources, see Tenant Rights and Landlord Rights in New Brunswick.

  1. What utilities are typically included in New Brunswick rental agreements? A rental agreement should clearly state which utilities are included, such as water, electricity, heating, or internet. Clarify with your landlord if it's not explicitly mentioned.
  2. What should a tenant do if a utility is disrupted? Notify your landlord immediately and maintain records of your communications. If unresolved, contact the appropriate provincial authority for assistance.
  3. Who is responsible for repairing utility-related problems in a rental unit? Typically, landlords are responsible if they control the utility service. However, tenant damages that cause utility failure may be tenant's responsibility.

Need Help? Resources for Tenants

For further assistance, tenants in New Brunswick can reach out to the Residential Tenancies Tribunal for guidance on their rights and resources available to address utility and service-related issues

If you need guidance, contact the Residential Tenancies Tribunal; have your lease, records of disruption, and any correspondence ready when you seek help.

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Marie Dubois
Marie Dubois

Bilingual Housing Rights Advisor, Tenant Rights Canada

Marie covers tenant rights across Quebec and the Atlantic provinces in both English and French. With a background in Quebec civil law and residential tenancy, she is a trusted voice on the Tribunal administratif du logement process and francophone tenant rights.