Many tenants in New Brunswick encounter interactions with building security guards but are unsure what rights they have when guards patrol common areas, request identification, or assist with incidents. This guide explains what tenants and renters should expect, including privacy limits, lawful entry to units, how security staff may enforce building rules, and when to involve your landlord or the Residential Tenancies Tribunal.[1] It covers practical steps for documenting incidents, filing complaints, and using official forms so you can protect your safety and your tenancy. Information is written for renters and non-lawyers and aims to help you act confidently if a security guard’s conduct affects your quiet enjoyment, access, or personal security.
How security guards interact with tenants
Security personnel are usually hired by a landlord or property manager to protect common areas and respond to incidents. They may patrol lobbies, stairwells, and parking areas, report maintenance or safety issues, and assist people in immediate danger. Tenants still have rights: guards cannot force open your unit, search your belongings, or evict you. If a guard’s actions affect your tenancy, you may need to notify your landlord or pursue remedies through the Residential Tenancies Tribunal.[1] For more on habitability and building safety, see Health and Safety Issues Every Tenant Should Know When Renting.
What security staff can and cannot do
- Privacy checks and ID requests in common areas — guards may ask for identification in public spaces but not demand entry to a private unit.
- Enforce building rules like card access, visitor logs, and noise policies on common property.
- Respond to safety concerns, call emergency services, and remove persons who pose an immediate threat to others.
- Contact the landlord or police when a situation is beyond their authority or involves criminal behaviour.
When guards may enter a unit
Security guards generally do not have the authority to enter a private rental unit without the tenant's consent. Exceptions include when a tenant invites them in, there is an imminent emergency (for example, a fire or a person in danger), or when a police officer or court order authorizes entry. If a guard claims they are acting on behalf of the landlord, the landlord still needs to follow legal notice and entry rules under applicable legislation.[2]
If you believe your rights were violated
- Document the incident: write what happened, collect photos, video, or witness names.
- Notify your landlord in writing and keep a copy of your message and any responses.
- File an application with the Residential Tenancies Tribunal using the official application form when informal resolution fails.[3]
FAQ
- Can a security guard enter my apartment without permission?
- No. Security guards cannot lawfully enter your private unit without your consent, an emergency, or a legal order.
- Can guards ask for my ID in common areas?
- Yes, guards may request ID in public areas for safety reasons, but they should not demand entry to your unit or seize personal property.
- What should I do if a security guard blocks my access or forces me out?
- Document the event, contact emergency services if you are in danger, notify your landlord in writing, and consider applying to the Residential Tenancies Tribunal for relief.
How-To
- Gather evidence such as photos, videos, witness names, and a written timeline of the incident.
- Complete the Application form for the Residential Tenancies Tribunal (include details, desired outcome, and copies of evidence).[3]
- File or submit the application to the Residential Tenancies Tribunal following their instructions and deadlines.[1]
- Attend any scheduled hearing or mediation, bring originals of your evidence, and be prepared to explain how the guard’s conduct affected your tenancy.
Help and Support / Resources
- Residential Tenancies Tribunal - Service New Brunswick
- New Brunswick Statutes and Regulations (for the Residential Tenancies Act)
- Official forms and application instructions for the Tribunal
