Understanding repair timelines in New Brunswick
Repair timelines vary depending on whether an issue is routine or an emergency. Landlords are generally responsible for maintaining a rental unit in a state of repair that meets health and safety standards. Tenants should report problems in writing and keep copies of all communications. If a landlord does not act within a reasonable time, tenants can file an application with the Residential Tenancies Tribunal[1] or rely on remedies under the provincial legislation[2].
Who is responsible for repairs?
Basic repairs that affect habitability—heat, plumbing, water, structural safety—are usually the landlord's responsibility. Tenants are expected to take reasonable care and report damage promptly. For routine, non-urgent maintenance see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
- Landlord must fix issues that affect health or safety within a reasonable time.
- Tenants should provide written notice for non-urgent repairs and keep a dated copy.
- Document damage with photos, videos and a written log to support any dispute.
Emergency repairs: what counts and quick timelines
Emergencies are problems that require immediate attention to prevent danger, major damage, or loss of essential services—examples include no heat in winter, major water leaks, or electrical faults. In these cases, landlords must respond immediately or arrange for emergency contractors. Tenants may be able to arrange emergency repairs themselves and seek reimbursement when the landlord fails to act.
For guidance on urgent situations, see Emergency Situations and Repairs: Tenant Rights and Responsibilities.
How to request repairs and useful forms
Start with a clear written request that describes the problem, the date found, and any immediate risks. If the landlord does not respond, tenants can submit an application to the Residential Tenancies Tribunal[1]. Common official steps and forms:
- Application to the Residential Tenancies Tribunal (no form number): used when repairs are delayed and you need a legal decision or order.
- Written notice to landlord (no standard provincial form): a dated letter or email describing required repairs and a reasonable deadline.
- Evidence package: photos, repair quotes, receipts, and a log of communications to support your application.
For general housing search needs, tenants can also Find rental homes across Canada on Houseme[3].
FAQ
- How fast must my landlord fix an emergency in New Brunswick?
- Landlords must act immediately for emergencies; what counts as immediate can depend on the risk to safety or property. If they do not, you can arrange repairs and seek reimbursement or apply to the tribunal.
- Can I withhold rent until a repair is done?
- Withholding rent is risky and usually not recommended. Use written notices and tribunal applications instead; seek local advice before withholding payments.
- What proof should I keep when reporting repairs?
- Keep dated photos, copies of written notices, receipts for any emergency work you paid for, and a repair log with names and times of calls or visits.
How-To
- Document the problem with photos, dates and a short description.
- Send a written notice to your landlord describing the issue and a reasonable deadline.
- If the landlord does not respond, contact the Residential Tenancies Tribunal to learn how to file an application[1].
- Attend any tribunal hearing with your evidence package and be prepared to explain timelines and offers to fix.
Key Takeaways
- Emergencies require immediate action; document everything you do.
- Always give written notice for non-urgent repairs before escalating the issue.
- Use the tribunal when landlords fail to act within reasonable timelines.
Help and Support / Resources
- Contact the Residential Tenancies Tribunal
- Read the Residential Tenancies Act
- Service New Brunswick - Tenant services and forms
