New Brunswick Tenant Repairs Complaints

Maintenance & Repairs New Brunswick 3 min read · published March 09, 2026 Flag of New Brunswick

As a tenant in New Brunswick, understanding your rights concerning repair complaints is crucial for maintaining a safe and comfortable living environment. Tenants in New Brunswick have specific rights and processes available when addressing issues related to maintenance and repairs. This guide will walk you through how to navigate these situations effectively.

Your Rights as a Tenant for Repairs and Maintenance

In New Brunswick, tenants are entitled to a rental property that is safe and habitable. Landlords are responsible for ensuring that the property meets health and safety standards, outlined by the Residential Tenancies Act. If repairs are needed, it is essential to follow the appropriate steps to get them addressed.

Steps to Address Repair Issues

  1. Document the Issue: Before approaching your landlord, document the repair issue. Take photos or videos as evidence and keep a written record of when the problem started.
  2. Notify the Landlord: Inform your landlord in writing about the issue. Be clear and specific about what needs repairing, providing any evidence you’ve collected.
  3. Follow-Up: If the landlord does not address the issue promptly, send a follow-up request. Keeping communication documented helps in tracking the timeline of events.
  4. Seek Legal Advice: If your landlord fails to perform necessary repairs, consider seeking advice from New Brunswick's Residential Tenancies Tribunal, which handles disputes between landlords and tenants.
Ad

Formal Complaint Process

When informal negotiations with your landlord fail, you may need to escalate the issue. Tenants in New Brunswick can file a formal complaint with the Residential Tenancies Tribunal. It is essential to have a written record of all communications and documented evidence to support your case.

Keep a clear file: save all repair requests, landlord replies, photos or videos, and any receipts or invoices. When you go to the Residential Tenancies Tribunal, bring your lease, a timeline of events, and copies of all communications to support your complaint.

Understanding Rental Deposits

To further safeguard your interests, understanding the nature of rental deposits is crucial. For more information, refer to Understanding Rental Deposits: What Tenants Need to Know.

Health and Safety

If repairs affect your health or safety, it could be considered an emergency repair situation. See Health and Safety Issues Every Tenant Should Know When Renting for more details.

If the issue threatens health or safety, treat it as urgent. Contact emergency services if there is an immediate danger, and document the event with timestamps and notes while you arrange temporary accommodations if needed.

Tenancy Agreement Options

When facing repair issues, your tenancy agreement might offer further guidance or options for resolution. Understanding these obligations can be beneficial. Visit Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Your tenancy agreement may include specific repair obligations, notice requirements, or dispute-resolution steps. Review any clauses about emergency repairs or remedies and consider requesting written confirmation of agreed resolutions from your landlord.
Tip: Always keep a personal copy of all correspondence and receipts related to repair requests and maintenance issues.

Find rental homes across Canada on Houseme

Need Help? Resources for Tenants

For more detailed assistance, tenants can contact the Residential Tenancies Tribunal of New Brunswick. They provide valuable resources and can guide you through the complaint process.

If you’re unsure how to proceed, contact the Residential Tenancies Tribunal for guidance and next steps. They can outline filing options, required evidence, and expected timelines, helping you prepare your case.

  1. What should I do if my landlord doesn't respond to repair requests? Document each request and escalate by contacting the Residential Tenancies Tribunal in New Brunswick.
  2. Can I withhold rent if repairs are not made? Withholding rent can lead to legal complications. Always seek legal advice or turn to the Residential Tenancies Tribunal before considering this action.
  3. What qualifies as an emergency repair? Typically, any issue that affects your health and safety, such as plumbing failures or heating issues during winter, qualifies as an emergency.

Get connected with a tenant rights attorney

Tell us about your situation and a local attorney may reach out. Free, no obligation.

Please enter a valid email address.
Select a valid location from the list.

We are not a law firm and do not provide legal advice. We connect tenants with independent attorneys.

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy

Was this article helpful?

Thank you for your feedback!
Marie Dubois
Marie Dubois

Bilingual Housing Rights Advisor, Tenant Rights Canada

Marie covers tenant rights across Quebec and the Atlantic provinces in both English and French. With a background in Quebec civil law and residential tenancy, she is a trusted voice on the Tribunal administratif du logement process and francophone tenant rights.