Living in a high-rise rental brings convenience but also specific safety concerns, especially around elevators. Tenants in New Brunswick should know their rights and responsibilities when elevators are malfunctioning, and how to report hazards or request timely repairs. This article explains what a safe elevator looks like, common signs of problems, how to document issues, and the steps you can take if repairs are delayed. It covers emergency procedures for being trapped, communication with your landlord or property manager, and when to contact provincial authorities or a tribunal. Practical checklists and clear examples will help renters protect their safety and ensure landlords meet building maintenance obligations.
Common elevator hazards in high-rises
Understanding common problems helps tenants spot issues early and act before something more serious happens. If you notice repeated failures, inconsistent leveling, doors that do not close, odd noises, or warning lights, report them promptly to your landlord or building manager.
- Stalling between floors or frequent breakdowns.
- Doors that do not align, close, or reopen unexpectedly.
- Irregular stopping level that creates a trip hazard.
- Visible wear, leaks, or persistent strange smells or noises.
- Missing inspection stickers, safety notices, or emergency instructions.
How to report and document elevator problems
Start by notifying your landlord or property manager in writing so there is a record. Include the date, time, location (building and elevator number if known), a short description of the problem, and any photos or short videos you can safely take from a distance. If your building has a maintenance hotline or online portal, use it and save confirmation messages.
- Write a clear description of the problem and the time it happened.
- Take dated photos or short videos when safe to do so.
- Call management for urgent situations, then follow up with an email or message.
When an elevator emergency happens
If you become trapped, remain calm and use the elevator alarm or the phone/intercom. Describe your location, the number of people inside, and any injuries. Do not attempt to pry open doors or exit a stopped elevator without guidance from trained personnel.
- Use the alarm button or intercom to contact building emergency services.
- Note the time and any communications you make while awaiting rescue.
- Report the incident in writing to your landlord after you are safe.
Tenant and landlord responsibilities
Landlords are generally responsible for maintaining common systems, including elevators, to meet safety and habitability standards. Tenants are expected to report faults promptly and follow building safety instructions. If repairs are not done in a timely way, tenants can escalate the issue to provincial authorities or file an application with the tribunal that handles residential tenancy disputes.[1][2]
Practical steps if repairs are delayed
Follow a clear sequence: report, document, remind, and escalate. Send a written request, keep copies, and set a reasonable deadline for action. If the landlord does not act, ask about interim safety measures (e.g., use of stairs, signage, or temporary service providers) and consider filing with the tribunal.
- Send a written repair request and note when you expect a response.
- Keep records of follow-ups, responses, and any safety risks caused by the delay.
- File an application with the Residential Tenancies Tribunal if the landlord fails to act.[3]
Working with building management and contractors
Ask management for expected timelines, contractor names, and proof of elevator inspection or certification. If contractors need access to your unit for related repairs, request notice and confirm who will be present.
- Ask for written confirmation of scheduled maintenance and expected completion.
- Confirm who to contact during and after the repair work.
- Request copies of inspection or service reports if you suspect unresolved safety concerns.
FAQ
- Who do I contact first if an elevator is unsafe?
- Contact your landlord or building manager immediately and follow up in writing so there is a record of the report.
- What can I do if the landlord does not repair the elevator?
- If the landlord does not act, document all communications and consider applying to the Residential Tenancies Tribunal for an order requiring repairs or other remedies.[3]
- What should I do if I am trapped in an elevator?
- Use the alarm or intercom, remain calm, provide your location and condition, and wait for trained responders. Report the incident afterward in writing.
How-To
- Report the elevator issue to your landlord or property manager in writing, including date, time, location, and description.
- Document the problem with photos or videos where safe, and save any acknowledgement from management.
- Set a reasonable deadline for repairs and send a reminder if no action is taken.
- If repairs are still delayed, submit an application to the Residential Tenancies Tribunal with your documentation and evidence.
Key Takeaways
- Report elevator hazards promptly and always follow up in writing.
- Document issues with timestamps, photos, and saved messages.
- Use the Residential Tenancies Tribunal if the landlord does not make necessary repairs.
Help and Support / Resources
- Residential Tenancies Tribunal - Service New Brunswick
- Residential Tenancies Act (New Brunswick)
- Official forms and tribunal applications - Service New Brunswick
