Tenants who use assistive devices — such as mobility aids, medical alert systems, hearing equipment, or visual supports — have clear rights in Manitoba. This guide explains practical steps for requesting reasonable accommodations, making non-structural or structural modifications, and addressing repairs or safety concerns that affect accessibility. It covers how to document requests, what landlords may lawfully require, timelines for dispute resolution, and when to contact the Residential Tenancies Branch for help. Practical examples and links to official forms are included so renters and their advocates can take action confidently, understand obligations, and keep safe, habitably accessible homes in Manitoba. Read on to learn how to prepare requests and keep records.
Your rights in Manitoba
Under Manitoba law, tenants are entitled to reasonable accommodations when a disability affects housing needs. If an assistive device is necessary for a tenant to use the unit safely and independently, a landlord must consider accommodation requests and cannot unreasonably refuse. If you need help, contact the Residential Tenancies Branch for information on dispute resolution and tenant rights[1].
Requesting reasonable accommodations
Start with a clear written request that explains the accommodation needed and how it relates to your assistive device. Include any supporting documentation you are comfortable providing and a proposed plan for installation, cost-sharing, or restoration on move-out.
- Submit a written accommodation request to your landlord and keep a dated copy for your records.
- Document the assistive device, why it is required, and how it improves accessibility.
- Ask for a meeting or reply deadline in writing so there is a clear timeline for a response.
Modifying the unit for accessibility
Minor, reversible changes are often the simplest solution. For structural alterations that affect the building, discuss options with the landlord, such as paying for the change yourself in exchange for agreeing to restore the unit when you move out. Note that landlords may request reasonable proof that the change is required for your disability.
- Ask for written permission before beginning any work and describe who will perform the installation.
- Clarify in writing whether the landlord will deduct costs from your deposit or require restoration on move-out.
- Discuss key, lock, or entry changes early to protect your privacy and safety.
Before moving in or after a change, consider a joint inspection and use the Guide to the Initial Rental Property Inspection for Tenants to record the condition relevant to accessibility features.
Repairs, safety and habitability
Assistive devices depend on working heat, hot water, elevators, ramps and electrical systems. Report any repair or habitability issue promptly in writing and keep a copy. If a repair affects your ability to use an assistive device safely, mark it as urgent.
- Report necessary repairs in writing and request a response or timeline.
- If repairs are urgent and the landlord is unresponsive, contact local emergency services or the Residential Tenancies Branch for next steps.
- Keep photos, videos, and dated messages showing the problem and any effects on your device.
For more on health and habitability standards, review related safety guidance such as Health and Safety Issues Every Tenant Should Know When Renting.
Documentation and evidence
Good records improve your position if a dispute arises. Keep copies of requests, landlord replies, invoices, receipts, photos and any medical or professional letters you are willing to share.
- Save dated photos or videos showing the issue and how it affects the assistive device.
- Keep a log of all communications and meetings about accommodations.
- Retain receipts for any approved modifications or repairs you paid for.
When and how to file a dispute
If you cannot resolve the matter with your landlord, you may file an application with the Residential Tenancies Branch to request dispute resolution under Manitoba tenancy law[2]. The Branch provides official forms to begin the process and explains time limits and hearing procedures. Common forms include the Application for Dispute Resolution and specific notices for ending tenancies or requesting remedies[3]. As an example, a tenant denied permission for a necessary ramp can submit an application asking the Branch to order the landlord to permit the ramp or provide an alternative accommodation.
When looking for accessible rental listings, consider tools that help you find suitable units: Find rental homes across Canada on Houseme.
FAQ
- Can my landlord refuse my request to install an assistive device?
- Your landlord must consider accommodation requests and cannot refuse without a reasonable justification; decisions should be based on safety, cost, or undue hardship, not on disability alone.
- Do I need to restore the unit after installing a ramp or other modification?
- Often landlords will ask for restoration on move-out; agree this in writing before work begins, including who pays for changes and restoration.
- How fast will a repair that affects my device be fixed?
- Urgent repairs that affect safety or accessibility should be reported as urgent and followed up in writing; timelines depend on the issue but document everything and seek Branch help if delays continue.
How-To
- Write a clear request explaining the assistive device needed and how it affects your housing needs.
- Attach supporting photos or a professional note if you are comfortable doing so and keep copies.
- Give the landlord a reasonable deadline to respond and propose options for installation or cost-sharing.
- If the landlord refuses or does not respond, contact the Residential Tenancies Branch and consider filing an application for dispute resolution.
