Moving into a rental that already has damage can be stressful for tenants. In Manitoba, renters should act quickly to document issues, report them to the landlord, and understand how the Residential Tenancies Branch and the Residential Tenancies Act protect their rights. This guide explains practical steps for tenants: how to inspect the unit, record damage with dated photos and notes, request repairs, and use official forms if a dispute arises. It also covers what to put in writing, timelines to follow, and how documenting problems helps protect your deposit. Clear examples and links to inspection guidance make it easier for Manitoba renters to move in with confidence.
Before you move in
Do a thorough walkthrough as soon as you can. Use the Guide to the Initial Rental Property Inspection for Tenants for a checklist and to learn what to look for. Note visible damage, stains, mould, holes, broken fixtures, or plumbing problems. If possible, do this before you sign the inventory or hand over keys. If the unit has health or safety concerns, raise them immediately with the landlord and consider contacting the Residential Tenancies Branch for guidance[1].
- Take time-stamped photos and video of every damaged area, including wide shots and close-ups.
- Write a dated list describing each issue and where it is located in the unit.
- Tell the landlord in writing within a few days so there is a record of when you reported problems.
- Keep copies of messages, emails, and any signed move-in inventory or condition report you and the landlord complete.
Documenting damage and reporting it
Good documentation is the single most useful tool tenants have. Date everything, add short captions to photos, and keep a repair log that records phone calls, visits, and outcomes. When you report damage, be clear about the remedy you expect (repair, replacement, or cleaning) and the timeline. Include estimates or receipts if you pay for emergency fixes. If the problem affects habitability, mention relevant parts of the Residential Tenancies Act (Manitoba) and be prepared to follow the dispute process if repairs are not done[2].
- Label photos with date and short notes to show the sequence and persistence of a problem.
- Send a written report to the landlord and keep the sent copy (email or text screenshot works).
- Keep receipts for any temporary repairs you pay for and note why they were necessary.
When to use official forms and file a dispute
If the landlord does not address serious damage or the issue affects safety or habitability, you may need to use official RTB forms to request dispute resolution. Typical documents include a condition inspection report and the RTB application or request form for dispute resolution; these official resources and the prescribed forms are available from the Residential Tenancies Branch forms page[3]. For example, use the condition inspection report to show the units state at move-in and an application form to ask the Branch to decide on repairs, compensation, or return of a deposit.
- Complete a written condition inspection report with dates and signatures to preserve evidence of pre-existing damage.
- If repairs are not made, submit the RTB application form with your documentation and a clear request for remedy.
- Follow the RTBs timelines for filing to make sure your complaint will be heard.
If you need to look for another rental quickly while an issue is being resolved, consider searching listings online. Explore Houseme for nationwide rental listings to compare available units and neighbourhoods.
FAQ
- Can I be charged for pre-existing damage?
- No. Tenants should not be charged for damage that existed before they moved in if they can prove it was pre-existing with dated photos, signed condition reports, or other evidence.
- How do I document damage effectively?
- Use dated photos and video, keep a written log of issues and communications, save receipts for repairs, and complete any official condition inspection report on move-in.
- What if my landlord ignores repair requests?
- Send a written notice, keep records, and if the landlord still does not act, file for dispute resolution with the Residential Tenancies Branch using the appropriate forms.
How-To
- Inspect and document: take dated photos, videos, and written notes of all damage when you move in.
- Notify the landlord in writing: send a clear list of issues and requested repairs and keep a copy.
- Wait a reasonable time for repairs: follow any timelines in your lease or local rules, and log responses.
- File with the Residential Tenancies Branch: if unresolved, submit the RTB application with your documentation and request a decision.
Help and Support / Resources
- Contact the Residential Tenancies Branch (Manitoba)
- Read the Residential Tenancies Act (Manitoba)
- RTB forms and condition inspection report (official forms)
