Accessibility Modifications Refused in Manitoba Rentals: Tenant Steps

If you’re a tenant in Manitoba and have been denied permission to make accessibility modifications to your rental unit, you might feel frustrated and unsure of your next steps. Accessibility is protected by law, and understanding your legal rights is essential. This article will help you navigate Manitoba’s rules around accessibility modifications, what to do if you face refusal, and how you can act to protect your rights.

Your Right to Accessibility Modifications in Manitoba Rentals

Tenants with disabilities have the right to reasonable accessibility modifications in their rental homes. This right is protected under both Manitoba’s The Residential Tenancies Act and The Human Rights Code (Manitoba). Landlords generally cannot refuse reasonable changes that allow a tenant full use and enjoyment of their home. "Reasonable modifications" might include installing grab bars, ramps, accessible door handles, or visual signal alarms.

• Tenants are usually responsible for the cost of modifications unless covered by an assistance program.
• Landlords can ask for “reasonable assurance” that modifications will be removed or restored at the end of the tenancy, except in cases where the change does not reduce property value or interfere with future use.

If a landlord refuses a reasonable request for accessibility modification, it could be considered discrimination under Manitoba’s Human Rights Code. If you have questions about other key tenant rights and responsibilities in the province, see Tenant Rights and Landlord Rights in Manitoba.

How to Request Accessibility Modifications—and What to Do If Refused

Start by submitting a written request to your landlord describing:

• The specific modification you need
• Why it’s required (a basic explanation relating to your disability or health needs—detailed medical information is not required)
• How it will be installed or completed
• Who will pay for it and how you’ll restore the unit (if needed) when you move out

Your landlord must consider the request and respond within a reasonable time frame. They can only refuse the modification if it would cause "undue hardship"—for example, significant structural changes threatening safety, or extreme cost relative to the property.

What to Do If Your Request Is Denied

• Ask your landlord for the reason in writing (this helps if you need to escalate your complaint)
• Review your lease and Manitoba’s legislation to confirm your rights
• Consider talking to a tenant advocacy group for guidance
• If the refusal is not justified, you can file a formal complaint

How to File a Human Rights Complaint in Manitoba

If your landlord’s refusal appears discriminatory, you can file a complaint with the Manitoba Human Rights Commission. Here’s how the process works:

• File a formal complaint using the MB Human Rights Complaint Form. Complete it online or print and mail/email it in.
• Include details about the denied modification, including supporting documents (written requests, lease agreements, any correspondence with your landlord).
• The Commission will contact you and may try to resolve the matter through mediation. If not resolved, an investigation and potential hearing will follow.

Alternatively, if the dispute is about the general obligations under The Residential Tenancies Act, you may apply to the Residential Tenancies Branch (RTB) for dispute resolution. The RTB handles tenant-landlord disputes across Manitoba.

Official Forms and Where to Find Them

• Residential Tenancies Branch Application for Orders (Form 2)
  Form 2 – Application for Orders
  Use this form to seek an order from the RTB if your landlord is refusing a modification affecting your right to enjoyment of the property or discriminating on the basis of disability. For example, a tenant denied grab bar installation despite a demonstrated need could submit this form to seek a ruling.
• Manitoba Human Rights Commission Complaint Form
  Human Rights Complaint Form
  File this if you believe your landlord’s refusal breaches your rights under The Human Rights Code.

Practical Tip for Tenants

Landlord and Tenant Obligations

Both landlords and tenants have specific duties. Landlords cannot discriminate. Tenants must keep the property in good repair and may need to restore the unit at move-out. To learn more about the balance of rights and responsibilities, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Looking For Accessible Rentals?

Searching for a home already adapted to your needs? Find rental homes across Canada on Houseme with filters for accessibility and other requirements.

FAQ: Accessibility Modifications in Manitoba Rentals

1. Can my landlord refuse my accessibility modification request?
   Landlords can only refuse if the change causes undue hardship, such as significant safety concerns or high costs. In most cases, reasonable changes must be allowed by law.
2. Who pays for accessibility modifications in a Manitoba rental?
   Tenants are generally responsible for paying for modifications, but assistance may be available through government funding or support programs. Landlords may require you to restore the unit at move-out.
3. If my landlord denies my request, where should I file a complaint?
   Start with the Manitoba Human Rights Commission if you believe discrimination occurred. For tenancy contract disputes, use the Residential Tenancies Branch.
4. Do I need my landlord’s permission for minor accessibility aids?
   Minor, non-permanent aids (like removable threshold ramps) may not require permission, but check your lease and always inform your landlord.

Conclusion: Key Takeaways for Tenants

• You have the right to reasonable accessibility modifications under Manitoba law.
• Document all communication and follow legal steps if refused.
• If discrimination is involved, seek help from the Manitoba Human Rights Commission or the Residential Tenancies Branch as needed.

Need Help? Resources for Tenants

• Residential Tenancies Branch (RTB) Manitoba: Handles complaints, provides forms, and tenant guidance.
• Manitoba Human Rights Commission: Accepts discrimination complaints and offers mediation.
• Employment and Income Assistance (EIA), Manitoba: Information on funding sources for disability-related home modifications.
• For more details on renters’ legal protections, visit Tenant Rights and Landlord Rights in Manitoba.

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1. The Residential Tenancies Act (Manitoba)
2. The Human Rights Code (Manitoba)
3. Residential Tenancies Branch (Manitoba)
4. Manitoba Human Rights Commission

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