If you are a tenant in British Columbia preparing for a Residential Tenancy Branch (RTB) hearing, witness statements can help explain what happened and support your claims about repairs, rent, entry, or eviction. This guide explains in clear, practical language how to write a witness statement, what evidence to gather, how to submit documents and official forms, and what to expect at the hearing. You do not need to be a legal expert to follow these steps; the goal is to give renters a straightforward process to organize facts, meet RTB deadlines, and present reliable evidence so the tribunal can make a fair decision.
Before the hearing
Start early so you can collect clear, dated evidence and witness accounts. Organize copies so the RTB, the landlord, and you each have the same documents.
- Clear photos or videos of the issue with dates and short captions describing what they show.
- Written records: emails, text messages, repair requests, and receipts that show communication and attempts to resolve the problem.
- Logs of events with dates and times (who visited, what was said, repairs promised and missed).
- Contact details for witnesses who saw or experienced the issue firsthand.
Writing a witness statement
Keep witness statements factual, concise, and focused on what the witness personally observed. Avoid opinions about motive; stick to dates, times, locations, and direct observations. Each statement should identify the witness, explain their relationship to the tenancy, and end with a short declaration that the facts are true to the best of their knowledge.
- Start with the witness full name and contact details, and a sentence explaining how they know the situation.
- Describe events in chronological order with specific dates and times where possible.
- Refer to supporting documents or photos by file name or description so the tribunal can match evidence to statements.
- Sign and date the statement; if a witness cannot sign, note the reason and include a printed name and contact information.
Submitting evidence and forms
File and serve documents according to RTB rules so they are considered at the hearing. Commonly used official filings include the application to start a dispute and any supporting documents you attach when you file your case.[1]
- Application for dispute resolution — used to start a claim with the RTB; include witness statements and copies of all evidence when you file. For example, a tenant seeking a rent abatement for unaddressed heating issues would attach photos, repair logs and a witness statement from a neighbour.
- Response or reply documents — if the landlord files a response, you may need to submit a written reply or additional evidence within RTB timelines.
- Request to change a decision — available if you believe a procedural error occurred and you need the RTB to review its decision.
At the hearing
At the RTB hearing, the adjudicator will ask questions and allow each party to present evidence and call witnesses. Hearings may be over the phone, by videoconference, or in person. Bring multiple copies of each witness statement and all supporting documents.
- Arrive early and be prepared to identify documents by page or exhibit number, and to briefly explain each witness statement.
- When a witness gives evidence, they should speak clearly and only about what they personally saw or heard.
- If the adjudicator asks for additional documents, follow their directions on how to submit those records.
After the hearing
The RTB will issue a written decision. If you are unclear about the outcome, read the decision carefully for any deadlines to comply or steps to appeal or request a review. Keep copies of the decision and any orders for your records.
FAQ
- What is a witness statement and why does it matter?
- A witness statement is a written, signed account from someone who observed relevant facts; it helps the RTB understand events and supports documentary evidence.
- How should I submit witness statements to the RTB?
- Attach signed witness statements and copies of supporting documents when you file your application or reply; serve copies on the landlord according to RTB rules and timelines.[1]
- Can a friend or family member be a witness?
- Yes, if they personally observed the events described; statements must be factual and not speculative.
How-To
- File your application for dispute resolution with the RTB and attach copies of planned witness statements and evidence.
- Prepare clear, signed witness statements that state facts, dates, and what each witness personally observed.
- Serve copies to the landlord and submit any required documents to the RTB before the stated deadline.
- Attend the hearing, bring multiple copies of all statements, and be ready to briefly summarize the evidence.
- After the hearing, obtain the written decision and follow any orders or timelines for compliance or review.
Key Takeaways
- Gather dated photos, messages, and receipts to back up witness statements.
- Write statements that are factual, signed, and organized by date.
- File and serve all documents within RTB deadlines to ensure they are considered.
Help and Support / Resources
- File an application for dispute resolution (Residential Tenancy Branch)
- Residential Tenancy Act (consolidated statute)
- Contact the Residential Tenancy Branch
