Preparing for a Residential Tenancy Branch (RTB) hearing in British Columbia can feel overwhelming, especially if this is your first hearing as a tenant. Knowing what happens on the day, understanding your rights, and being familiar with the process can make a big difference in the outcome. This guide outlines what tenants in BC should expect, how to get ready, and where to find more support for your tenancy dispute.

The Residential Tenancy Branch: Who Handles Your Hearing?

In British Columbia, residential tenancy disputes are managed by the Residential Tenancy Branch (RTB). The RTB oversees disputes about rent increases, repairs, damage deposits, evictions, and more, applying the Residential Tenancy Act^[1]. Hearings are usually held by phone or video conference, but sometimes in person.

What to Bring with You on Hearing Day

On your hearing day, organization is key. Bring or have ready:

• Your application and a copy of any forms you've filed (e.g., Application for Dispute Resolution, RTB Form 1)
• All evidence (receipts, letters, photos, emails, etc.)
• Any witnesses, with their contact information prepared
• Your tenancy agreement
• A pen and paper for notes

If your hearing is remote, make sure you have a quiet, private place to join the call or video meeting, and stable phone/internet service.

Getting Ready: Key Forms for Your Hearing

Some of the most common forms you might need include:

• Application for Dispute Resolution (RTB Form 1): Use this form to apply for your hearing. For example, if your landlord doesn’t return your damage deposit, you’d complete RTB Form 1 and submit it online or in person. Download RTB Form 1 here.
• Notice of Hearing: When the RTB schedules your hearing, you’ll receive this form. It includes your hearing date, time, and how to join (phone, video, or in-person).
• Proof of Service: If you need to prove you’ve delivered evidence or notices to your landlord, you'll use this to show you served them correctly (RTB Form 30 – Proof of Service).

It's important to read all instructions carefully and file evidence by the deadline on your Notice of Hearing. Late evidence may not be accepted.

An Overview of Your Hearing Day: What Typically Happens

Here’s a typical flow of events:

• You and the landlord join the hearing using the method specified in your Notice of Hearing.
• An RTB Dispute Resolution Officer leads the process and confirms attendance.
• The officer explains the hearing’s ground rules and the issue being decided.
• Both sides present their evidence and explain their side of the story.
• The officer may ask questions, request clarifications, or allow cross-examination.
• Each party can give a summary of their position at the end.
• The decision may be given verbally or sent in writing after the hearing.

Hearings are designed to be accessible. Legal representation is not required. You may bring a support person, but they typically cannot speak for you without permission.

What Decisions Can Be Made?

The Dispute Resolution Officer may decide on issues such as:

• Refunding deposits
• Stopping an eviction
• Ordering repairs
• Granting compensation
• Clarifying obligations and responsibilities

If you receive a written decision, it is legally binding. Review it carefully—there are limited ways to challenge or review a decision (such as requesting a review for error or procedural unfairness).

How to Prepare for Common Issues at the RTB

Common issues at hearings include disagreements about repairs, rent increases, damage deposits, and ending agreements. Learn your rights before you attend. See Tenant Rights in British Columbia for a clear summary of your protections and responsibilities as a tenant in BC.

If your dispute involves repairs or routine maintenance, review the guide Routine Repairs in Rental Units: Tenant and Landlord Responsibilities for practical advice.

To research listings, find your next rental, or compare options, you can Find rental homes across Canada on Houseme.

FAQ: Residential Tenancy Hearings in BC

1. Do I need a lawyer or representative for my RTB hearing?
   No, hearings are designed for tenants and landlords to represent themselves. You can bring a support person, but the process is accessible for those without legal training.
2. What happens if I miss my hearing?
   If you miss your scheduled hearing without notice, the dispute may be decided in your absence. Contact the RTB immediately if you have an emergency.
3. Can I submit more evidence after the deadline?
   The RTB usually won't accept late evidence unless you demonstrate good reason for missing the deadline. Always submit your paperwork on time.
4. How will I know the outcome of my hearing?
   You'll receive a written decision from the RTB by mail or electronically. Read it carefully, as it is enforceable.
5. Are RTB decisions final?
   Decisions are binding, but you can apply for a review if you believe there was a significant error or unfairness during the process.

Key Takeaways

• Plan ahead: organize your evidence, read your Notice of Hearing, and know what to expect from the process.
• The RTB process is designed to be accessible for tenants—legal help is optional.
• Review the Tenant Rights in British Columbia page to fully understand your protections and next steps.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB): Official BC tenant board, forms, and information
• Contact the Residential Tenancy Branch for dispute resolution support
• BC's Tenant Resource & Advocacy Centre (TRAC): Information and advocacy for BC tenants

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1. See Residential Tenancy Act (BC) for the full legislation.
2. Residential Tenancy Branch, Government of BC: RTB official website

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