Top 50 Questions: Dispute Resolution & LTB in British Columbia

Dispute Resolution & LTB British Columbia published June 26, 2025 Flag of British Columbia
What is the main agency for tenancy disputes in BC?
The Residential Tenancy Branch (RTB) handles tenancy disputes in BC.
What law covers tenant and landlord rights in BC?
The Residential Tenancy Act governs most rental housing in BC.
How can I dispute a Notice to End Tenancy?
Apply for dispute resolution to the RTB within strict deadlines, usually 10 days for many notices.
Where do I apply for dispute resolution?
Dispute resolution is filed online, by mail, or in person at the RTB Application Portal.
What form do I use to start a dispute resolution process?
Use the RTB-12 Application for Dispute Resolution. Submit this if you want the RTB to resolve a conflict with your landlord.
How long do I have to dispute an eviction notice?
Usually, you must apply to the RTB within 10 days of receiving a notice to end tenancy.
Do I need to continue paying rent during a dispute?
Yes, you must continue paying rent until the dispute is resolved.
What types of issues can I dispute with the RTB?
You can dispute evictions, security deposit returns, repairs, rent increases, and bylaw violations.
Is there a fee to apply for dispute resolution?
Yes, fees apply (see RTB fee schedule), but you can request a fee waiver if low income.
Can I submit evidence during the RTB hearing?
Yes, you must give a copy of your evidence to your landlord and the RTB ahead of the hearing.
What happens at a dispute resolution hearing?
An RTB arbitrator listens to both sides by phone or in writing, then makes a decision.
Do I need a lawyer for RTB hearings?
No, it's not required, but you may seek legal help if you wish.
How do I appeal an RTB decision?
File an "Application for Review Consideration" (RTB-35) within 2 days for urgent issues or up to 15 days.
What is an Order of Possession?
An Order of Possession is an RTB order for a tenant to leave or a landlord to return possession to a tenant.
How do I enforce an RTB order?
File the order with the Supreme Court of BC if the other party does not comply.
Where can I find RTB forms?
All official forms are at the RTB Forms and Notices page.
Can a landlord evict me without an RTB order?
No, except for cases of tenant abandonment or at end of fixed-term with proper notice.
What happens if I miss the RTB deadline to dispute?
You may lose your right to dispute and could be evicted or lose your claim.
Is dispute resolution available for subtenants?
Yes, subtenants can use the RTB process in most situations.
Are RTB decisions public?
Yes, most decisions are posted on the RTB's website.
Can I get help preparing for my RTB hearing?
Yes, you can get free help from legal aid, tenant advocacy groups, or call the RTB Information Line.
How are RTB hearings held?
Most are held by phone conference, sometimes in writing or in person.
What if my landlord won’t do repairs?
Apply for dispute resolution to request repairs or compensation.
What evidence is helpful for RTB applications?
Use photos, communication records, receipts, notices, and witness statements.
Can I attend my RTB hearing if I'm not fluent in English?
Yes, you may bring an interpreter or request language assistance in advance.
How do I request my security deposit back?
Ask your landlord first; if not returned, file RTB-12 for dispute resolution.
What if my landlord files for dispute resolution against me?
You will be notified; attend the hearing and present your evidence.
How will I be notified of my RTB hearing date?
Notice is sent by email, mail, or hand delivery with hearing details and instructions.
What if my landlord doesn’t show up at the hearing?
The hearing may proceed and a decision may be made in their absence.
How do I pay RTB application fees?
You can pay online, in person, or by mailing a cheque or money order.
Do I need to send a copy of my application to the landlord?
Yes, you must serve documents to the landlord according to RTB rules.
Can the RTB give me more time to move out?
Sometimes, the RTB may grant extra time depending on the situation.
How do I file a request for urgent repairs?
Use RTB-12 and note the urgent nature in your application.
Can I bring someone to my RTB hearing?
Yes, support people or witnesses may attend with advance notice.
Are RTB hearings confidential?
Hearings are private but decisions are usually public.
Can I get help if I have a disability?
Yes, contact the RTB ahead of time to arrange accommodations.
Can the RTB arrange mediation instead of a hearing?
Yes, parties can try Informal Resolution with help from the RTB.
What if my landlord changes the locks?
It's only legal with an RTB order or if you abandon the unit; apply for dispute resolution if this happens.
What is a Notice to End Tenancy?
It's a formal written notice from your landlord to end your rental tenancy.
What happens if I ignore a Notice to End Tenancy?
The landlord can seek an RTB order for eviction; respond promptly!
Can both parties agree to settle before a hearing?
Yes, notify the RTB and withdraw your application if you reach a written agreement.
Can I dispute a rent increase notice?
Yes, if you believe it's above the legal limit or not given properly; file an RTB application.
How long does RTB dispute resolution take?
Timing varies; urgent cases may be resolved quickly, others take several weeks.
Can I represent myself at the hearing?
Yes, most tenants represent themselves at RTB hearings.
Is the RTB process available for all rentals?
Most, but not all rentals are covered. Some exceptions: co-ops, hotels, or commercial units.
What is a mutual agreement to end tenancy?
It's a written agreement signed by both you and your landlord to end the tenancy.
Can I dispute a landlord’s claim against my deposit?
Yes, apply to the RTB for a decision on the deposit.
How do I contact the RTB Information Line?
Call 1-800-665-8779 or see the RTB contact page.

Categories

Tenant Rights & Responsibilities Rent & Deposits Leases & Agreements Moving In / Out Maintenance & Repairs Evictions Roommates & Shared Housing Discrimination & Accessibility Utilities & Services Affordable Housing & Subsidies Dispute Resolution & LTB Safety & Security Privacy & Entry by Landlord Special Tenancy Situations Tenant Insurance & Liability Post-Eviction Resources Landlord Compliance & Penalties Legal Precedents & Case Summaries Mental Health & Tenancy
Bob Jones
Bob Jones

Editor & Researcher, Tenant Rights Canada

Bob writes and reviews tenant law content for various regions. They’re passionate about housing justice and simplifying legal protections for tenants everywhere.

Related Articles