Being a tenant in British Columbia means more than paying rent. You also have a duty of care: a set of practical responsibilities to keep your rental safe, hygienic and in good condition. This guide explains what tenants must do day to day, how to handle routine and emergency repairs, what to document at move in and move out, and when to use official forms or apply for dispute resolution. It is written for renters and tenants in BC who want clear, plain-language steps they can follow to protect their rights and avoid common problems with landlords, neighbours or property condition. Read on to learn how to meet your obligations and where to get help.
What duty of care means in BC
Duty of care describes the reasonable steps a tenant must take to keep the rental unit safe, sanitary and free from avoidable damage. The Residential Tenancy Act sets the legal framework and the Residential Tenancy Branch handles disputes [1][2]. As a tenant you do not have to fix major building issues yourself, but you must report problems, prevent avoidable harm and follow lease and building rules.
Everyday tenant duties
- Prevent mould and water damage by reporting leaks and ventilating bathrooms.
- Report repairs to your landlord in writing within a reasonable time.
- Keep records: take photos, save receipts and document dates of problems.
- Allow lawful entry for inspections and repairs after proper notice is given.
- Follow safety rules and building codes to avoid hazards.
Repairs, emergency responsibilities and who pays
Tenants must report issues promptly so landlords can arrange repairs. Landlords are generally responsible for maintaining habitability; tenants are responsible for damage they cause. For urgent hazards—no heat, flooding, gas smell—notify your landlord immediately and request emergency repairs. If the landlord does not act, you may apply for dispute resolution or, in narrow cases, arrange an urgent repair and seek reimbursement following official guidance [3].
When to use official forms
- Application for dispute resolution: use this to ask the Residential Tenancy Branch to decide on unresolved repair, deposit or eviction disputes.
- Condition inspection report (move‑in/move‑out): complete this to record existing damage and protect your deposit.
- Notice to End Tenancy forms: use these when you or your landlord gives or responds to a formal termination notice.
For practical steps on staying safe and healthy in your unit, see Health and Safety Issues Every Tenant Should Know When Renting.
Documentation and dispute resolution
Good documentation includes dated photos, written requests to the landlord, copies of receipts and a short log of phone calls or visits. If informal requests fail, you can apply for dispute resolution through the Residential Tenancy Branch and reference the Residential Tenancy Act to explain your position [1][2]. If you need alternative housing while a repair is arranged, consider short-term listings like Find Vancouver apartments for rent as a search option while you resolve the issue.
FAQ
- What does duty of care include for tenants in BC?
- It includes keeping the unit clean, reporting hazards, preventing avoidable damage, allowing lawful entry and following building rules.
- Who is responsible for repairs?
- Landlords are generally responsible for major repairs and habitability; tenants must report issues and may be responsible for damage they cause.
- What should I do if urgent repairs are not made?
- Document the problem, notify the landlord immediately in writing, and apply for dispute resolution if the landlord does not act.
How-To
- Take clear photos and notes documenting the problem, including dates and any conversations.
- Report the issue to your landlord in writing within a reasonable timeframe and keep a copy.
- If the issue is dangerous, request emergency repairs and ask for a timeline.
- If the landlord does not fix it, submit an application for dispute resolution to the Residential Tenancy Branch.
- Attend the hearing with your evidence and notes, and present the timeline clearly.
- Continue to pay rent unless a tribunal orders otherwise, and follow any orders issued by the branch.
Key Takeaways
- Document issues with photos, dates and written requests to protect your position.
- Report repairs promptly and only arrange urgent work when necessary and permitted.
- Use official forms and the Residential Tenancy Branch when informal resolution fails.
Help and Support / Resources
- Contact the Residential Tenancy Branch for dispute resolution and guidance [2].
- Find official forms and guides on the government forms page for tenants and landlords [3].
- Read the Residential Tenancy Act to understand legal duties and protections in BC [1].
