If you’re a tenant in British Columbia facing a dispute with your landlord over issues like rent, maintenance, or ending a tenancy, it’s common to be referred to a case conference at the Residential Tenancy Branch (RTB). Understanding how settlements work at these conferences can help you resolve disagreements efficiently, often avoiding a stressful hearing or tribunal process.

Understanding Case Conferences and Settlements

In British Columbia, the Residential Tenancy Branch (RTB) oversees rental disputes under the Residential Tenancy Act^[1]. When disputes arise—such as disagreements about repairs, rent increases, or notices to end tenancy—either party can apply for dispute resolution. Sometimes, before a formal hearing, the RTB may schedule a case conference to encourage settlement through discussion and mediation.

What is a Case Conference?

A case conference is an informal telephone meeting, usually with a Dispute Resolution Officer (DRO), where tenants and landlords discuss their dispute. The primary goal is to reach a voluntary settlement before proceeding to a formal hearing. Participation is encouraged but not mandatory, unless ordered by the RTB.

• Helps clarify each party’s concerns
• Allows both sides to discuss solutions in a less adversarial setting
• Reduces time, stress, and cost in resolving disputes

Settlements: What Tenants Should Know

If both parties agree to a settlement during the case conference, it will usually be recorded in writing and signed or verbally confirmed. This agreement is legally binding—meaning both the tenant and landlord must comply with its terms. If a settlement isn’t reached, the dispute continues to a scheduled hearing where an RTB decision will be made.

Key Disputes Addressed at Case Conferences

Case conferences can address a wide range of common tenant–landlord issues, such as:

• Repairs and maintenance problems
• Security deposit returns
• Notice to end tenancy (including eviction disputes)
• Rent increases
• Repayment of rent or utilities
• Other breaches of the Tenant Rights in British Columbia

For general dispute topics, see Common Issues Tenants Face and How to Resolve Them.

Required Forms and Practical Steps

To initiate or respond to a settlement process at the RTB, tenants commonly use the following forms and procedures:

1. Application for Dispute Resolution (RTB–12)

• When used: To apply to the RTB for dispute resolution over issues like deposit returns, repairs, or ending tenancy.
• Where to find: RTB Official Tenancy Forms
• Example: If your landlord withholds your security deposit for damages you disagree with, submit this form to start the dispute process.

2. Direct Request from Conference

• If a settlement is reached, the Dispute Resolution Officer may record the agreement on the record and issue a written decision or settlement order.
• Parties might receive a Settlement Agreement Form confirming what was decided. It’s important to review terms carefully before confirming.

How Settlements Become Enforceable

A settlement reached at a case conference is often put into a decision or order by the Dispute Resolution Officer, making it as binding as a formal RTB order. Each party receives a copy by mail or electronically. If either side does not follow the terms, the other can request enforcement through the RTB’s enforcement process.

What If No Settlement is Reached?

If no agreement is made, your case moves on to a standard hearing. Tenants can continue preparing their evidence and written submissions to support their claim. Learn more about your rights before, during, and after case conferences by reviewing Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Practical Tips for Tenants

• Bring all supporting documents (photos, communications, inspection reports)
• List specific outcomes you are seeking, such as repair dates or payment terms
• Understand which points you can compromise on before the meeting
• Stay calm and respectful during negotiations—it increases the chances of success

FAQ: Settlements and Case Conferences in BC

1. What happens if I don’t attend my case conference?
   If you do not attend a scheduled case conference, decisions may be made without your input, or your case may be dismissed. Always let the RTB know in advance if you cannot attend.
2. Do I need a lawyer at my RTB case conference?
   No, you do not need a lawyer. Tenants can represent themselves or bring a support person. Advocates are also available through tenant support groups.
3. Is a settlement at a case conference legally binding?
   Once recorded, a settlement is as binding as an RTB order. Not following it may result in enforcement actions through the RTB.
4. Can I withdraw from a settlement if I change my mind?
   No, once a settlement is confirmed, you are required to abide by it. If you feel pressured or unsure, do not agree during the conference.
5. Where can I find more information and forms?
   Visit the Residential Tenancy Branch for the latest forms and guides.

Conclusion

• Settlement conferences at the RTB in BC offer tenants a chance to resolve disputes quickly and with less stress.
• Know your rights, prepare your documents, and understand the binding nature of settlement agreements.
• For rental searches, Find rental homes across Canada on Houseme easily online.

Settling at a case conference is often the fastest path to resolving issues and moving forward. If you have further questions, see Tenant Rights in British Columbia for more details.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) – Official BC Tenancy Board: Phone, email, and resources
• Tenant Resource and Advisory Centre (TRAC): Free legal information and advocacy
• For issues like rent increases or repairs, see Common Issues Tenants Face and How to Resolve Them
• Browse apartments with Find rental homes across Canada on Houseme

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1. Residential Tenancy Act (British Columbia)
2. Residential Tenancy Branch – Government of BC

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