Applying for Dispute Resolution with BC RTB: Tenant Guide

When conflicts arise between tenants and landlords in British Columbia—such as issues with repairs, rental increases, or security deposits—the official way to resolve these disputes is through the British Columbia Residential Tenancy Branch (RTB). By using the Application for Dispute Resolution process, tenants can seek fair and legal solutions, whether it's getting essential repairs done or fighting an unlawful eviction.

What Is the Application for Dispute Resolution?

The Application for Dispute Resolution is the RTB’s official form for starting a legal process to resolve tenancy disputes in British Columbia. Tenants and landlords use it when informal talks haven’t solved the problem. The RTB is the provincial tribunal responsible for hearing tenant and landlord disputes and making binding decisions. Visit the Residential Tenancy Branch (RTB) website for more details.

This application is typically used for:

• Challenging evictions
• Disputing rent increases
• Requesting repairs or maintenance
• Getting a security deposit returned
• Addressing health or safety issues

Relevant Legislation

The Residential Tenancy Act sets out the rules for renting in British Columbia and guides how the RTB handles disputes.^[1]

RTB Application for Dispute Resolution Form

The main form you’ll use is called the Application for Dispute Resolution (Form RTB-12). You can download the Application for Dispute Resolution (Form RTB-12) here directly from the RTB. This form is updated regularly, so always use the latest version from the RTB site.

Some common tenant scenarios for using this form include:

• Eviction for Cause: You receive an eviction notice and believe it’s unjustified.
• Repair Disputes: Your landlord hasn’t completed an urgent repair after requests.
• Deposit Issues: The landlord will not return your security deposit.
• Health or Safety Concerns: There’s mould or another health hazard in your rental.

For detailed advice on rent increases, see Understanding Rent Increases: What Tenants Need to Know. If you have questions around deposits, try Understanding Rental Deposits: What Tenants Need to Know.

Step-by-Step: Filing a Dispute Resolution Application

This process can feel intimidating, but having a clear plan makes it manageable:

• Download and fill out the RTB-12 form with all necessary information. State the issue clearly and provide supporting facts.
• Gather all relevant documents (lease, communication, pictures).
• Submit your form to the RTB, either online, by mail, or in person. Pay the application fee (fee waivers are available for low-income applicants).
• Notify the landlord: After receiving your hearing date from the RTB, deliver a copy of the application and any supporting evidence to your landlord as directed.
• Prepare for your hearing: Organize your evidence and be ready to present your case at a telephone or written hearing scheduled by the RTB.

Waiting time for hearings can vary, but you will receive all relevant details from the RTB. Outcomes can include orders to repair, repay, or even allow the tenant to stay or move out, depending on the issue.

Common Disputes Handled by the RTB

• Evictions (all types)
• Return of security and pet deposits
• Unlawful rent increases or charges
• Maintenance and repairs
• Disagreements on lease details

A full summary of tenant and landlord rights is available in Tenant Rights in British Columbia.

Can Tenants Appeal an RTB Decision?

If you feel the RTB made an error in your original hearing, you can apply for a review of the decision within 2 days (eviction) or 15 days (other disputes) using the Application for Review Consideration (Form RTB-35).

Where Can I Find Rentals and More Tenant Resources?

For those looking for a new rental or to explore the rental market, try Affordable homes for rent in Canada using Houseme’s tools.

1. Who can use the Application for Dispute Resolution?
   Both tenants and landlords can use this form to resolve any dispute covered under the Residential Tenancy Act.
2. Does it cost money to file?
   Yes, there is an application fee, but you can request a fee waiver if you meet the low-income criteria. Full details are found on the RTB website.
3. What happens after I file?
   You’ll receive a hearing date. Before this, you must deliver the application to the landlord. At the hearing, both parties present their case and the RTB makes a decision.
4. What if my landlord refuses to do repairs?
   You may apply for dispute resolution to request an order from the RTB to complete the repairs. See also Routine Repairs in Rental Units: Tenant and Landlord Responsibilities.
5. Can I stop an eviction with this form?
   Yes. If you believe your eviction is not valid, apply for dispute resolution immediately after receiving your eviction notice to request a hearing before your move-out date.

Need Help? Resources for Tenants

• BC Residential Tenancy Branch (RTB): Applications, information, tenant guides, and contact.
• Dial 1-800-665-8779 for the RTB Info Line (province-wide).
• Tenant Resource & Advisory Centre (TRAC): Free advocacy, step-by-step guidance, and workshops for BC tenants.
• Tenant Rights in British Columbia: Know your provincial rights, laws, and links to key resources.

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1. Residential Tenancy Branch (RTB): https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies
2. Residential Tenancy Act (RSBC 2002, c. 78): Read the Residential Tenancy Act
3. Application for Dispute Resolution: RTB-12 Form
4. Application for Review Consideration: RTB-35 Form

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