If you're a tenant in British Columbia facing a rental dispute—like eviction, rent increases, or maintenance troubles—the Residential Tenancy Branch’s dispute resolution process is your main legal pathway. Presenting clear, organized evidence is key to telling your side of the story and supporting your case under the Residential Tenancy Act.^[1] This guide provides straightforward steps and trusted resources so you can confidently submit evidence and participate in your Landlord and Tenant Board (LTB) hearing.

Who Handles Tenancy Hearings in British Columbia?

In BC, the Residential Tenancy Branch (RTB) is responsible for resolving landlord-tenant disputes and overseeing residential tenancy hearings. The RTB is not called the "Landlord and Tenant Board" as in some provinces; in BC, they use the formal titles of arbitrators at the RTB for hearings.

For a helpful overview of BC tenancy rights, see Tenant Rights in British Columbia.

When and Why Should You File Evidence?

Evidence is any information or documentation that supports your side of a rental dispute. This may include:

• Receipts for rent or repairs
• Photos or videos of the rental unit
• Correspondence or texts with your landlord
• Inspection reports
• Witness statements
• Copies of your lease or rental agreement

Providing strong evidence can support claims related to repairs, deposit disputes, or notice disagreements, helping the arbitrator make an informed decision.

Official Forms for Filing Evidence in BC

To file evidence for your tenancy hearing, you will need to:

• Use the RTB Application for Dispute Resolution (Form RTB-12) to begin the process. Find the RTB-12 form and instructions here.
• Submit supporting documentation (your evidence) via email, mail, in person at a Service BC office, or using the RTB's online submission system.

The RTB-12 is essential when:

• You want to challenge an eviction notice
• You're disputing a rent increase or improper deduction from your deposit
• You need an order for repairs or compensation

After applying, you’ll receive a hearing date and instructions for submitting evidence. All evidence must be submitted—and delivered to the landlord—by the RTB’s required deadline (usually 14 days before the hearing).

Practical Filing Example

Suppose your landlord is refusing to perform necessary repairs, and you believe this violates health or safety standards. Alongside your RTB-12 application, you could submit dated photos of the issue, written requests for repair, and correspondence showing your efforts to resolve the matter, helping to document your case. For more on tenant and landlord obligations regarding repairs, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Steps to File Evidence for Your RTB Hearing

Here’s how tenants can prepare and submit evidence for a hearing:

• Gather all relevant documents – Collect receipts, screenshots, photos, and letters related to your dispute.
• Organize your evidence – Attach a cover list/table of contents for clarity. Group items by date or issue.
• Submit evidence on time – Use the RTB’s online portal, or deliver documents by the RTB deadline. Ensure evidence also reaches your landlord or their agent.
• Confirm delivery – Keep proof of when and how your evidence was sent/delivered.

Following these steps increases the likelihood that your evidence will be considered at the hearing.

Key Tips for Tenants Submitting Evidence

• Double-check the RTB’s submission deadlines in your hearing notice or by calling their info line.
• Never submit original documents—you may not get them back. Use copies or scans.
• Clearly label each item (e.g., "Photo 1: Kitchen leak, June 5").
• If you’re unable to deliver evidence to your landlord in person, consider registered mail or email (using their provided address).

Stay organized and meet submission deadlines—late or incomplete evidence may not be accepted at your hearing.

Legislation and Your Rights

Residential tenancies and dispute resolution in BC are governed by the Residential Tenancy Act. Understanding how your rights and responsibilities fit into this legal framework is crucial. For a broader overview, explore Tenant Rights in British Columbia.

Remember, tenants often face a variety of challenges, from maintenance problems to end-of-tenancy issues. For common disputes and practical solutions, see Common Issues Tenants Face and How to Resolve Them.

For those searching for a new place or considering moving after a dispute, Explore Houseme for nationwide rental listings as you plan your next steps.

Frequently Asked Questions

1. What counts as acceptable evidence for a BC tenancy hearing?
   Acceptable evidence includes photos, videos, receipts, screenshots of emails or texts, witness statements, and copies of your lease or notices.
2. How do I know my evidence has been received for the RTB hearing?
   After submission, keep the email confirmation, delivery receipt, or fax confirmation as proof of delivery to the RTB and your landlord.
3. What happens if I miss the evidence submission deadline?
   The arbitrator may refuse to consider late evidence unless you have a strong reason. Always contact the RTB to discuss options if you're running late.
4. Can I submit audio or video recordings?
   Yes—but ensure the file format is compatible (MP3 or MP4) and provide a written description of the recording’s contents.
5. Where can I find more about tenant and landlord rights in BC?
   You can find comprehensive information at Tenant Rights in British Columbia and through official BC government resources.

Summary: Key Takeaways for Filing Evidence in BC

• Use the correct RTB application and ensure all evidence is clear, relevant, and organized.
• Meet every deadline and keep proof of delivery for your submissions.
• Understand your rights under BC's Residential Tenancy Act and consult local resources if you’re unsure.

Presenting your case with complete, well-prepared evidence greatly improves your chance of a fair outcome.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) – Official information, forms, and contact for dispute resolution in BC.
• BC Rental Housing Task Force – Advocacy and support for tenants.
• Tenant Resource & Advisory Centre (TRAC): https://tenants.bc.ca/
• Dial-a-Law BC: Free legal info at 1-800-565-5297
• Local legal aid services or community law clinics

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1. Residential Tenancy Act (British Columbia), Read the full Act here
2. Residential Tenancy Branch (RTB) BC, Dispute Resolution Portal
3. RTB Forms and Instructions, RTB-12 Application

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