As a tenant in British Columbia, you have important protections and options if your rental situation isn’t meeting legal standards. Whether you’re dealing with unresolved repairs, unfair rent increases, or concerns about your landlord's conduct, the province has a clear process for making a formal complaint. This guide explains how BC tenants can file a complaint through the official process and what steps to take for the best outcome.

Who Handles Tenant Complaints in British Columbia?

In BC, residential tenancy issues are managed by the Residential Tenancy Branch (RTB). This government body oversees disputes between landlords and tenants under the Residential Tenancy Act, the central law protecting your rights and outlining complaint procedures.^[1]

When Should You File a Tenant Complaint?

If attempts to resolve the issue directly with your landlord don’t work, or if the matter is urgent (such as health and safety risks, repairs, or illegal eviction), you may need to escalate your complaint.

• Unresolved repair or maintenance issues
• Disputes about rent increases or deposits
• Unaddressed health and safety concerns
• Eviction objections
• Other breaches of your tenancy rights

It's helpful to review Common Issues Tenants Face and How to Resolve Them before proceeding to a formal complaint.

Key Steps: How to File a Complaint with the RTB

Before submitting a complaint, gather relevant documentation such as your tenancy agreement, records of communication with your landlord, photos, and receipts.

Step 1: Attempt to Resolve the Issue Informally

Start by informing your landlord of the problem in writing, outlining what’s wrong and requesting a resolution by a specific date. This creates a record and often leads to a swift solution.

Step 2: Apply for Dispute Resolution

If the issue persists, you can start the official complaint process called "dispute resolution" with the Residential Tenancy Branch.

• Form: Application for Dispute Resolution (RTB-12)
• Download Application for Dispute Resolution (RTB-12)

When to use: This form is used when you need a formal decision on matters like repairs, security deposit disputes, early lease termination, or eviction challenges. For example, if your landlord refuses to make needed repairs, submit the form with evidence.

Submit your application online, by mail, or in-person. The latest official instructions and a secure portal are found on the RTB Application Page. There is a fee to apply, but fee waivers are available for those with low income.

Step 3: Serve Documents to the Other Party

Once you file, you must give ("serve") a copy of your application and RTB-provided Notice of Hearing to your landlord. Carefully follow the RTB’s service of documents rules.

Step 4: Prepare for and Attend the Hearing

You’ll get a date for a phone or video hearing. Bring organized evidence and be ready to explain your story. You can represent yourself or have a support person attend.

Helpful Forms and Resources for Complaints

• Application for Dispute Resolution (RTB-12): View/Download
• Request for Reconsideration of a Decision (RTB-38): Use this if an RTB decision contains a significant error or new evidence comes to light. View/Download

Your Rights and Responsibilities

Understanding your obligations—and those of your landlord—can help in preventing and resolving issues. For a full breakdown, see Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Curious about your rights as a BC tenant? See Tenant Rights in British Columbia for a summary of legal protections and obligations under the Residential Tenancy Act.

For tenants searching for a new home or considering a move after a dispute, Explore Houseme for nationwide rental listings for convenient access to apartments and houses across Canada.

FAQ: Tenant Complaints in British Columbia

1. What issues can I file a tenant complaint about?
   BC tenants can formally complain about rent increases, repairs, health and safety, eviction, return of deposits, and any breach of the Residential Tenancy Act.
2. How much does it cost to file a tenant complaint in BC?
   There’s a filing fee (approximately $100), but qualifying tenants can apply for a fee waiver based on financial hardship. Always check the current fee on the RTB website.
3. Can I get help with my complaint if English isn’t my first language?
   Yes, the RTB offers interpreters for hearings and translated resources. Contact the RTB to request language support.
4. What evidence should I gather before filing a complaint?
   Collect your lease, written communication, photos, receipts, and any records related to your issue for the strongest case.
5. How long does it take to get a decision after filing?
   Most hearings are scheduled within 4–6 weeks; simple matters may be faster, while complex ones can take a bit longer.

Key Takeaways for Filing a Tenant Complaint

• Always try resolving issues directly with your landlord first
• Use the RTB’s formal process and required forms if informal methods fail
• Prepare documentation and know your rights for the best possible outcome

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) – Start your application or find dispute resolution resources
• Tenant Resource & Advisory Centre (TRAC) – Free tenant legal information and advocacy in BC
• Contact the RTB – For forms, help, and phone support
• Residential Tenancy Act (full text)

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1. Residential Tenancy Act: See the full act
2. Residential Tenancy Branch (RTB): Official government site

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