Renting a condominium (condo) in British Columbia is different from renting a regular apartment. Condos have a unique ownership structure involving both landlords and strata corporations. So, when something needs fixing—be it a leaky faucet or a broken elevator—tenants often wonder: Who is responsible?

Understanding the Players: Tenant, Landlord, and Strata

In a condo rental, there are three main parties:

• Tenant: The person renting and living in the unit.
• Landlord: Usually the condo owner who rents the unit to you.
• Strata Corporation: The organization made up of all unit owners, responsible for common areas and building maintenance.

Your rental agreement is most often with the landlord, not the strata. However, the strata corporation’s bylaws and rules can affect what you can and can’t do in the condo.

Who Handles What? Repair Responsibilities Explained

Under British Columbia’s Residential Tenancy Act^[1], landlords and tenants have specific duties regarding maintenance and repairs:

• Landlord Duties: The landlord must ensure the condo is livable and maintained in a good state of repair. This includes plumbing, heating, appliances provided in the lease, and ensuring it meets health and safety standards.
• Tenant Duties: Tenants need to keep their unit reasonably clean, not cause damage beyond normal wear and tear, and promptly tell the landlord about required repairs.
• Strata Corporation Duties: The strata is responsible for repairs and maintenance of shared or common areas, like hallways, roofs, elevators, gyms, or parking lots.

If you’re unsure about your own or your landlord’s responsibilities, check your tenancy agreement and the strata bylaws. You can also refer to Obligations of Landlords and Tenants: Rights and Responsibilities Explained for further details.

Common Repairs and Who Handles Them

• Inside Your Unit (e.g., leaking faucet, broken window): Usually the landlord.
• Provided Appliances (e.g., fridge, oven): Landlord, unless your agreement states otherwise.
• Issues in Common Areas (e.g., elevators, lighting in hallways): Strata corporation.
• Pest infestations crossing units: May be strata responsibility—report to your landlord and the strata manager.

If maintenance issues pose a threat to health or safety, see Health and Safety Issues Every Tenant Should Know When Renting for guidance.

Reporting Repairs: Steps for Condo Tenants

Act promptly when repairs are needed, as delays could make problems worse or affect your rights.

• Inside your unit: Notify your landlord in writing, describing the issue and when you discovered it.
• Common areas: Inform your landlord. In some cases, you (or they) may also contact the strata manager or council.

If your landlord does not address the issue in a reasonable time, you can take further action. See the next section for details.

When Repairs Are Delayed: Your Options

If your landlord ignores repair requests or disputes responsibility, British Columbia has official procedures to help resolve the situation:

• Remind the landlord in writing that repairs are required under the Residential Tenancy Act.
• If the problem persists, you may apply to the Residential Tenancy Branch for dispute resolution.

Filing a Repair Request or Complaint

• Dispute Resolution Request (Form RTB-12): Use this form to ask the Residential Tenancy Branch to order your landlord to make repairs. Access it on the official Residential Tenancy Branch site.
• Evidence Submission: Include photos, written requests, and any messages with your landlord or strata representative.

For step-by-step guidance on reporting repairs, see the section below.

Relevant Forms for BC Condo Tenants

• Request for Repairs: No formal form required. Submit a dated written request (email or letter) describing the repair and timeline.
• Dispute Resolution Application (Form RTB-12): Used if repairs are not completed after a reasonable time. Available at the Residential Tenancy Branch website. Example: If your rental unit’s heating stops working in winter, and your landlord doesn’t fix it within a few days, you may submit this form to seek a formal order.

Who Enforces the Rules? The Residential Tenancy Branch

In British Columbia, the Residential Tenancy Branch handles condo and apartment rental disputes, including repair issues. They use the Residential Tenancy Act to decide cases.^[1]

If you want more details on your rights, visit Tenant Rights in British Columbia.

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FAQs: Condo Repair Responsibilities in BC

1. Who is responsible for fixing leaky plumbing inside my condo rental?
   Generally, the landlord is responsible for repairs inside your unit unless damage was caused by the tenant.
2. What should I do if the elevator in my condo building isn’t working?
   Report the problem to your landlord, who should contact the strata corporation. The strata handles repairs to common areas.
3. Can I withhold rent if repairs aren’t made?
   No. In BC, tenants cannot withhold rent even if repairs are overdue. Use official processes to resolve disputes.
4. How do I contact the Residential Tenancy Branch?
   You can reach them via their official contact page for information and dispute resolution services.
5. What if my landlord blames the strata for not doing repairs?
   While the strata handles common areas, your landlord is responsible for ensuring repairs are made in your rental. Dispute resolution can clarify responsibilities.

Key Takeaways for Condo Tenants in British Columbia

• The landlord handles repairs inside your rental unit; the strata takes care of common areas.
• Document every repair request in writing and keep copies.
• Use the Residential Tenancy Branch if repairs aren’t addressed after proper notice.

Understanding your repair responsibilities helps prevent stress and protect your rights as a condo tenant in BC.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) – Official help for BC tenants, forms, and dispute resolution
• BC Housing – Tenant Resources
• Tenant Resource & Advisory Centre (TRAC): https://tenants.bc.ca/
• For further reading, see Tenant Rights in British Columbia

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1. British Columbia Residential Tenancy Act
2. BC Residential Tenancy Branch

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