Attending a hearing before British Columbia's Residential Tenancy Branch (RTB)—sometimes called the "LTB" by tenants—can feel intimidating, especially if you’re dealing with issues like eviction, rent increases, or unresolved repairs. Knowing what to expect and preparing effectively can make a significant difference in the outcome. This guide will walk you through the most common errors tenants make at tenancy dispute hearings in BC and offer practical strategies to avoid them.

Understanding BC's Residential Tenancy Hearing Process

The Residential Tenancy Branch (RTB) oversees tenancy disputes in British Columbia under the Residential Tenancy Act.^[1] Disputes can cover issues like evictions, repairs, security deposits, rent increases, or landlord obligations. Hearings are typically held by phone or online.

Top Tenant Mistakes During BC RTB (LTB) Hearings

Many tenants unknowingly harm their cases due to lack of preparation or misunderstandings about the RTB process. Below are common pitfalls and how to sidestep them:

1. Not Submitting Complete or Timely Evidence

• Missing key documents (such as your tenancy agreement or proof of rent payments) can weaken your case.
• Evidence must be submitted according to RTB deadlines (usually 7 days before the hearing).

Tip: Organize and send all relevant documents, emails, and photos to both the RTB and the landlord. For issues around routine repairs or maintenance, see Routine Repairs in Rental Units: Tenant and Landlord Responsibilities for what to document and include as evidence.

2. Failing to Understand Which Forms to Use

BC’s RTB process uses specific forms for different situations. Using the wrong form—or not completing it accurately—may result in your case being denied or delayed.

• Application for Dispute Resolution (RTB-12): Used if you wish to challenge an eviction, contest a rent increase, request repairs, or resolve any tenancy dispute.
  Example: If you receive an eviction notice you believe is unfair, complete the RTB-12 form and submit it as soon as possible, usually within five days of receiving the notice of eviction.
• Landlord’s Notice to End Tenancy (RTB-33, RTB-32, etc.): Understand which form you received to ensure your response is appropriate.
  Examples: If served with an RTB-33 (Notice for Cause), you can dispute it using an RTB-12.

Thoroughly review each form, read the instructions, and double-check that all sections are filled in before submitting.^[2]

3. Not Knowing Your Rights and Responsibilities

Many hearings are lost simply because tenants are unaware of their legal protections. You are entitled to safe housing, privacy, reasonable notice for entry, and fair rent increases under BC law. If you’re unsure about your situation, visit Tenant Rights in British Columbia for an overview.

4. Missing Hearing Dates or Arriving Unprepared

• Missing your hearing (even unintentionally) can lead to a default decision against you.
• Arriving late, not having your documents, or not knowing the main facts can hurt your credibility.

Tip: As soon as you receive the Notice of Hearing, mark the date in your calendar and gather your materials in advance. If you need to reschedule, contact the RTB as soon as possible using their Request to Reschedule Hearing form (RTB-31).

5. Not Speaking Up or Clarifying Your Position

You have the right to explain your side, ask questions, and clarify evidence during the hearing. Some tenants are nervous and remain silent, missing a chance to correct errors or misunderstandings.

Don’t be afraid to speak politely and ask the arbitrator to clarify any part of the process you don’t understand.

6. Ignoring Rules Around Deposits and Moving Out

If withholding rent or moving out before the end of your lease, you may inadvertently violate tenancy rules or lose your security deposit. Understand your obligations first—Understanding Rental Deposits: What Tenants Need to Know offers detailed guidance on how deposits work in BC.

Action Steps: How to Prepare for Your RTB Hearing

• Read all official documents sent by your landlord and the RTB carefully.
• Submit your evidence (photos, emails, receipts, notes) by the RTB’s deadline, and provide copies to your landlord.
• Complete the correct forms (such as RTB-12 for dispute resolution) and submit on time, with all relevant details filled in. Official forms and instructions are on the BC RTB Forms page.
• Plan to attend the hearing on time, with all paperwork ready.
• Be respectful and clear in communication at all times.

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FAQ: Tenant Hearings at the BC Residential Tenancy Branch

1. Can I attend my RTB tenancy hearing by phone or video?
   Most RTB hearings in BC are held by phone, with some offered via video conference. Check your Notice of Hearing for details.
2. How do I submit evidence for my hearing?
   Send copies of all documents to both the RTB and your landlord at least 7 days before the hearing. Detailed instructions are on the BC RTB evidence guidelines page.
3. What happens if I miss my hearing date?
   If you do not attend, the hearing may proceed without you and a default order could be issued. Contact the RTB immediately if you miss a hearing or need to request a new date.
4. Can I appeal a decision I disagree with?
   Yes, if you believe there’s an error, apply for a review using Form RTB-12 within the RTB's specified deadlines.
5. Where can I learn more about my rights as a BC tenant?
   Visit Tenant Rights in British Columbia for a clear summary.

Key Takeaways

• Prepare your case by gathering complete evidence and submitting it by the required deadlines.
• Read through and use the correct official forms for your situation.
• Know your rights and responsibilities under the Residential Tenancy Act, and don’t be afraid to ask questions during your hearing.

Taking these steps can boost your confidence and improve your chances of a fair outcome at the RTB.

Need Help? Resources for Tenants

• Contact the BC Residential Tenancy Branch (RTB) for official forms, information, and support (by phone or in person).
• Tenant Resource & Advisory Centre (TRAC): https://tenants.bc.ca/ — Free guidance on BC tenancy rights and dispute resolution.
• For a summary of your rights and common tenant issues, see Tenant Rights in British Columbia.

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1. BC Residential Tenancy Branch: Official Website
2. Residential Tenancy Act (British Columbia): View full legislation

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