Tenants in British Columbia often wonder about their rights regarding privacy, landlord entry, and security—especially when it comes to changing the locks on their rental unit. In BC, the law safeguards tenant privacy while also setting out responsibilities about who controls access to the property and under what conditions locks can be changed. Whether your concern is personal safety, a lost key, or a security upgrade, it's important to understand the legal process, your rights, and any required permissions.

Understanding Tenant and Landlord Rights Regarding Locks in BC

British Columbia’s Residential Tenancy Act spells out the rules around changing locks for both landlords and tenants. You have a right to feel safe in your home, but landlords also have a right to access their property—with proper notice and for permitted reasons. The law strikes a balance between privacy and legal access.

• Tenants cannot change the locks without landlord permission—unless the landlord agrees or a Residential Tenancy Branch (RTB) order allows it.
• Landlords must provide 24-hour notice before entering most tenanted units, except in emergencies.
• Both tenants and landlords must each have keys or copies if locks are changed.

It's important to review your responsibilities after signing the lease. For a broader understanding, visit What Tenants Need to Know After Signing the Rental Agreement.

When Can a Tenant Request to Change the Locks?

There are several circumstances where you may want to change the locks as a tenant:

• Lost or stolen keys, creating a security risk
• Break-in or attempted break-in
• Safety concerns, including protection from a previous roommate or anyone unauthorized with keys
• Landlord enters without proper notice (document any incidents carefully)

How to Get Permission to Change the Locks

Tenants must request written permission from the landlord before altering any locks. If you’re in a situation where personal safety is at risk and your landlord will not cooperate, you may apply to the Residential Tenancy Branch (RTB) for an order.

• Send your request in writing and keep a copy as proof.
• If permission is granted, both landlord and tenant must get new keys.
• If denied, and you believe you have a compelling reason, apply for a dispute resolution order with the RTB.

Official Forms and How to Use Them

If your landlord won’t allow a lock change and urgent safety is involved, make an application to the Residential Tenancy Branch using the Dispute Resolution process:

• Form Name: Application for Dispute Resolution (RTB–12)
• Use: To request an order allowing you to change the locks if landlord consent is not provided, or if the locks have been changed improperly by the landlord
• Download the RTB–12 Application for Dispute Resolution (official government site)

Example: Angela’s keys were stolen. When her landlord refused to let her change the locks for safety, Angela completed the RTB–12 form and submitted it to the RTB. The RTB scheduled a hearing and issued a decision allowing Angela to legally change the locks.

Legal Entry and Lock Changes: What the Law Says

Section 25 of the Residential Tenancy Act covers changing locks and access. Tenants and landlords may only change or add locks if both parties agree, or if ordered by the RTB. It’s illegal for either party to willfully deny access to the other—except in justified, emergency cases. Learn more about your rights on Tenant Rights in British Columbia.

Key Takeaways for Tenants

• Never change locks without agreement or RTB order unless emergency safety demands it
• Keep written records of all requests and communications
• The landlord must always have access—give them a new key if you change any lock legally

Step-by-Step: What to Do if You Need to Change Locks

If you feel unsafe, have lost your key, or need a lock change, follow these key steps:

• Ask your landlord (in writing) for permission to change the locks and explain your reason
• If your landlord refuses and you believe you have a justified case, complete RTB–12 and submit it online or in person to the Residential Tenancy Branch
• Gather evidence (e.g., police report if keys were stolen, proof of notice, texts/emails of refusal)
• Attend the RTB dispute resolution hearing and present your case
• If approved, change the lock promptly and provide the landlord with a new key

If this issue is part of a larger dispute, review Obligations of Landlords and Tenants: Rights and Responsibilities Explained.

Ensuring Security and Privacy

Lock changes can be a sensitive issue. Always follow proper procedures—this not only keeps you legally compliant but also maintains a positive landlord-tenant relationship. If safety is at risk, seek help immediately and document your situation. For a live look at homes with strong security and safe neighbourhoods, Find rental homes across Canada on Houseme.

Frequently Asked Questions

1. Can I change the locks without telling my landlord in British Columbia? No, unless it is an emergency or with a Residential Tenancy Branch order. Otherwise, landlord consent is always required.
2. What should I do if my landlord changes the locks illegally? You can apply to the RTB using the Application for Dispute Resolution form (RTB–12) to seek an order giving you access or to reverse the lock change.
3. Does my landlord have to give me a key if they’ve changed the locks? Yes. Under the Residential Tenancy Act, both landlord and tenant must have access to entry keys or devices.
4. Are there special rules if I feel unsafe due to domestic violence? BC tenants experiencing violence may have additional protections. Seek guidance from the RTB or a local tenant advocate for tailored support and consider applying for lock change permission immediately.
5. What tribunal handles tenant-landlord disputes in BC? The Residential Tenancy Branch is responsible for residential tenancy disputes in British Columbia.

Conclusion: Key Takeaways for Tenants on Locks and Privacy

• Lock changes require landlord permission or an official order—always document all requests
• Both landlords and tenants have rights to access; don’t lock out your landlord
• In emergencies, act swiftly for your own safety but contact the RTB as soon as possible

By following the correct legal process, you can protect your safety and privacy while maintaining a good tenancy.

Need Help? Resources for Tenants

• Residential Tenancy Branch (RTB) — Rights, disputes, and forms for tenants
• RTB–12 Application for Dispute Resolution
• Tenant Resource & Advisory Centre (TRAC) — Advocacy and legal information
• Tenant Rights in British Columbia

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1. Residential Tenancy Act, SBC 2002, c. 78. Read the full BC Residential Tenancy Act.
2. Residential Tenancy Branch, Government of British Columbia. Official RTB website.
3. RTB-12 Application for Dispute Resolution. Download the RTB–12 Application.

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