Many renters feel unsafe when a landlord refuses reasonable security upgrades, like changing locks or installing better lighting. In Alberta, tenants have specific rights and options to request repairs, file complaints, and ask a tribunal to order changes. This article explains in plain language how to document concerns, make a written request, and use official processes such as the Residential Tenancies Dispute Resolution Service for unresolved disputes. You will find practical templates for a written request, the official application form, expected timelines, and examples of when a request is likely to succeed. The goal is to give tenants clear, step-by-step actions to improve safety while preserving landlord-tenant relationships wherever possible.
When a landlord refuses security upgrades
Landlords are generally responsible for maintaining a rental unit in a reasonable state of repair and ensuring basic safety. Tenants often ask for security upgrades such as changing exterior door locks, adding deadbolts, or improving lighting in common areas. Start by making a clear, dated written request describing the upgrade you want and why it is needed. If you mention possible health or safety risks, also keep records of any incidents or near-misses.
Common upgrades tenants ask for
- Change or rekey exterior door locks to prevent unauthorized access.
- Install deadbolts or secondary locks on entry doors.
- Improve exterior or hallway lighting to reduce risk at night.
- Add a peephole, security chain, or door viewer for safer entry checks.
- Secure mailbox or entry to shared storage areas to protect property.
What Alberta law says
Alberta law requires rental premises to meet basic standards of habitability and safety under the Residential Tenancies Act[2]. If a landlord refuses a reasonable security upgrade, a tenant can apply to the Residential Tenancies Dispute Resolution Service (RTDRS) to resolve the issue[1]. RTDRS can order repairs or upgrades when it finds they are necessary for safety or habitability.
How to request upgrades: practical steps
- Gather evidence: photos, dates, incident notes, and any witness names.
- Send a dated written request to your landlord describing the exact upgrade and why it is needed; deliver by email and by registered or recorded post when possible.
- Keep copies of all correspondence and receipts for repairs or locksmith services you paid for, if any.
- If the landlord refuses or does not respond within a reasonable time, apply to the RTDRS with the official application form and supporting evidence[1].
If the landlord still refuses: dispute options
- Negotiate: suggest a compromise, such as the landlord installing upgrades while you agree to reasonable terms about costs or contractors.
- Apply to the RTDRS for a hearing where an adjudicator can order repairs or upgrades if justified.
- As a last resort in complex disputes, consider court options; note that courts can be slower and more expensive than RTDRS.
The RTDRS application is the main official form Alberta tenants use when a landlord won’t make necessary repairs or upgrades. Use the application to explain what you asked for, include dates and evidence, and state the remedy you want, for example, an order to install a new lock or to pay for replacement lighting. An example: if a tenant has been denied multiple requests to change a lock after an entry by an unknown person, the tenant can apply to RTDRS asking for an order requiring the landlord to change the lock within 14 days and cover associated costs[1].
When looking for safer rental options or checking neighbourhood safety, you can also Explore Houseme for nationwide rental listings to compare listings and features such as secure entry or building-managed locks.
FAQ
- Can my landlord legally refuse to upgrade locks or lighting?
- Yes, a landlord can refuse if the request is unreasonable, but if the lack of upgrades creates a safety or habitability issue, a tenant may apply to RTDRS for an order requiring the upgrade.
- Can I install a new lock myself?
- Not without permission. Installing locks without the landlord's consent can violate the lease. Instead, request the change in writing and offer to share key or contractor information.
- How long does an RTDRS application take?
- Timelines vary; after filing, you will receive scheduling information. Hearings are generally faster than court but expect several weeks depending on caseload.
How-To
- Gather evidence: photos, messages, incident dates, and witness names.
- Send a clear, dated written request to your landlord and keep copies of delivery proof.
- If no satisfactory response, complete the RTDRS application and attach your evidence.
- Attend the RTDRS hearing, present your evidence calmly, and ask for a clear order and timelines.
Key Takeaways
- Document every request and response to build a clear evidence trail.
- Use the RTDRS when informal requests don’t lead to necessary safety upgrades.
- Seek solutions that maintain the tenancy while addressing urgent safety needs.
Help and Support / Resources
- Residential Tenancies Dispute Resolution Service (apply) — Government of Alberta
- Tenancy disputes and your rights — Government of Alberta
- Residential Tenancies Act (legislation) — Alberta Queen's Printer
