Tenants and renters in Alberta have clear protections when rental units need repairs or ongoing maintenance. This guide explains what landlords are required to provide, how to report and document problems, when to expect a response, and what official steps to take if repairs aren’t made. It covers emergency versus routine repairs, how to use written notices, and the dispute process so you can protect your health, safety and legal rights while preserving a constructive relationship with your landlord.
Who is responsible for repairs?
In Alberta the landlord is generally responsible for maintaining the unit and building systems so they are safe and fit to live in. Tenants are expected to take reasonable care and report issues quickly. If you cause accidental damage, you may be responsible for the cost of repair; routine wear and failures of systems are the landlord’s duty.[1]
How to report and document repair problems
Use clear written notices so there is a record of your request and the date you reported the issue. Include the problem, the date it began, any safety risks, and photos or videos. Keep copies of all messages, receipts for any temporary fixes you pay for, and names of anyone you speak with.
- Document the issue with photos, dates and a short description.
- Send a written notice to the landlord or property manager and keep a copy.
- Allow reasonable time for routine repairs after you provide notice.
- Call or email for follow-up and record who you spoke to and when.
Emergency vs routine repairs
Emergencies—like major water leaks, no heat in winter, gas smells or severe electrical hazards—require immediate action. Contact your landlord right away and, if there is imminent danger, call emergency services. For non-urgent issues (broken appliances, minor leaks, cosmetic problems) give written notice and a reasonable timeframe to fix them. If the landlord fails to respond to emergencies, you may have options to call a qualified contractor and seek reimbursement or use dispute services.
When to escalate: dispute resolution and official forms
If a landlord does not fix serious or repeated problems after you have given written notice, you can file a complaint with Alberta’s dispute service or tribunal. The Residential Tenancy Dispute Resolution Service (RTDRS) handles many residential repair and remedy disputes in Alberta.[2] The typical official step is to submit an application to the RTDRS using the Application form and follow the instructions to request a hearing or mediation.[3]
Options if repairs aren’t made
- Apply to the RTDRS for an order requiring the landlord to make repairs or compensate you.
- In some cases you may be able to pay for essential repairs and claim reimbursement, but follow RTDRS guidance and keep receipts.
- Seek community legal clinics or tenant resources for free advice before withholding rent or taking significant action.
Useful links and internal guidance
Read more about handling non-urgent maintenance and who pays for routine fixes in Routine Repairs in Rental Units: Tenant and Landlord Responsibilities. For urgent hazards and immediate-response guidance see Emergency Situations and Repairs: Tenant Rights and Responsibilities. If you decide to move because repairs are not addressed, consider searching for a new rental; Find rental homes across Canada on Houseme.
FAQ
- How long does a landlord have to make a repair?
- There is no single deadline for all repairs; landlords must act within a reasonable time depending on the severity. Emergencies require immediate attention, while routine repairs should be done within a reasonable, communicated timeframe.
- Can I withhold rent if repairs aren’t done?
- Withholding rent is risky and generally not recommended without legal advice. Use official dispute processes like the RTDRS to request orders or compensation rather than withholding rent, which can lead to eviction proceedings.
- What if a repair creates a safety hazard?
- Report it immediately, document the hazard, and if the landlord does not act call emergency services or an appropriate inspector. Then consider filing an RTDRS application for urgent relief.
How-To
- Document the problem with photos, dates, a description and any communications you sent to the landlord.
- Give written notice to the landlord describing the repair needed and the date you provided notice.
- Follow up by phone or email and record names and times of all contacts.
- If unresolved, complete the RTDRS Application form and submit evidence and receipts where required.
- Attend the RTDRS mediation or hearing with your documentation and be prepared to explain the timeline and impact.
- Keep copies of all orders, receipts and communications after the decision; act promptly to enforce remedies if necessary.
Key Takeaways
- Landlords must maintain units so they are safe and habitable.
- Document issues and use written notices to create a clear record.
- Use the RTDRS application and official forms when problems are not fixed.
Help and Support / Resources
- Contact the Residential Tenancy Dispute Resolution Service (RTDRS)
- Contact Alberta Residential Tenancies information
- RTDRS forms and application guides
