If you're renting a home in Alberta and believe your landlord isn't following the law—whether it's neglecting repairs, keeping your deposit unfairly, or not maintaining safe living conditions—it's important to know you have options. Alberta's tenancy laws protect renters, and there are clear ways to report a landlord who isn't meeting their legal obligations. This guide explains what counts as non-compliance, how to take action, and where to get support, so you can protect your home and peace of mind.

Understanding Landlord Obligations in Alberta

Landlords in Alberta must follow the Residential Tenancies Act, which sets out their responsibilities—like keeping the property healthy and safe, handling deposits correctly, and making timely repairs. If your landlord fails in these duties or violates your tenancy agreement, they may be considered non-compliant.

• Providing a safe and healthy environment
• Responding promptly to repair requests
• Handling rental deposits as per the law
• Following proper eviction and notice procedures

If issues keep happening or your landlord ignores your concerns, you may need to make a formal complaint.

Common Examples of Landlord Non-Compliance

• Refusing or delaying basic repairs, like heating or plumbing
• Failing to provide written notice for rent increases, entry, or eviction
• Improperly withholding your security or damage deposit
• Ignoring health and safety hazards such as mold or pests

For more on safe rentals, see Health and Safety Issues Every Tenant Should Know When Renting.

Steps to Report a Non-Compliant Landlord in Alberta

Before reporting, try communicating directly with your landlord and keep records of all interactions. If the problem isn't fixed, you have official options to escalate your concern:

1. Gather Evidence

• Document your requests in writing (email is best)
• Take photos or videos of the issue
• Keep copies of your lease, rent receipts, and any communication

2. Contact Alberta Residential Tenancy Dispute Resolution Service (RTDRS)

The Residential Tenancy Dispute Resolution Service (RTDRS) handles most landlord-tenant disagreements in Alberta. This tribunal offers a cost-effective and faster alternative to court. Common issues include unreturned deposits, failure to repair, or improper eviction.

3. File an Official Application

To start a formal complaint, you'll need to fill out specific forms:

• RTDRS Application Form (RTDRS001): Used to apply for a hearing with the RTDRS.
  When to use: If your landlord hasn't resolved issues like unreturned deposits, repairs, or illegal entry.
  Download here: RTDRS Application Forms
• Consumer Complaint Form (Service Alberta): For consumer issues not covered by RTDRS, such as rental scams.
  When to use: If you suspect fraudulent activity or privacy violations.
  Download here: File a Consumer Complaint

If your concern relates to a deposit, check out Understanding Rental Deposits: What Tenants Need to Know for tips before filing.

4. Submit Your Application

1. Review your evidence and completed forms.
2. File the application online, by mail, or in person at an RTDRS office.
3. Pay the application fee (fee waivers are available if needed).
4. You will get a hearing date to present your case. Bring all proof and documents.

The RTDRS will issue a legally binding decision about your dispute. Some issues, like serious health and safety problems, may also be reported to your city or town's bylaw office or Alberta Health Services for immediate inspection.

What Legislation Protects Tenants?

Your rights and your landlord's responsibilities are outlined in the Residential Tenancies Act (Alberta).¹

For a full list of Alberta-specific tenant and landlord rights, see Tenant Rights and Landlord Rights in Alberta.

What Can Happen to Non-Compliant Landlords?

If a landlord is found non-compliant, they may be ordered to:

• Complete repairs within a set time
• Return improperly withheld deposits
• Pay financial penalties or damages to tenants
• Follow notices or orders from the RTDRS

Repeat violations can also result in further penalties or being taken to court.

Protecting Yourself as a Tenant

• Always keep written records of requests and complaints
• Document the condition of the property with dated photos (especially at move-in and move-out)
• Know your rights and follow the correct process to avoid delays

For more on common tenancy problems, see Common Issues Tenants Face and How to Resolve Them.

If you’re looking for new rental options after an unresolved dispute, Find rental homes across Canada on Houseme.

Frequently Asked Questions

1. How long does it take for the RTDRS to process a complaint?
   Processing times can vary, but most RTDRS applications receive a hearing within 4 to 6 weeks after filing. Urgent cases may be heard sooner.
2. Can I report my landlord for health and safety violations?
   Yes. For urgent health and safety risks, first contact your local Alberta Health Services government office, then consider reporting to the RTDRS if repairs are not made.
3. What if my landlord retaliates after I report them?
   Landlords cannot legally evict or penalize you for making a good faith complaint. If you believe you are facing retaliation, consider reporting this to the RTDRS immediately.
4. Do I need a lawyer to file an RTDRS application?
   No, you do not need a lawyer. The RTDRS process is designed to be accessible for tenants to represent themselves, but advocacy organizations can help.

Conclusion: Key Takeaways

• Alberta law protects tenants against landlord non-compliance.
• The RTDRS offers an accessible way to resolve disputes and hold landlords accountable.
• Keep documentation and follow official steps for the best outcome.

Know your rights and use available resources to advocate for a safe and fair rental experience.

Need Help? Resources for Tenants

• Residential Tenancy Dispute Resolution Service (RTDRS): File applications, get info on landlord-tenant disputes
• Service Alberta: Consumer Tips and Complaints
• Government of Alberta – Landlords & Tenants
• Local legal clinics and tenant advocacy centres (check your area)

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1. Residential Tenancies Act (Alberta)

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