Repair issues in a rental can be stressful—especially when the repairs are done poorly or don’t resolve the problem. Alberta tenants are protected by specific laws that require landlords to keep rental homes in good repair. This guide explains what you can do if maintenance jobs are not completed properly, your rights as a tenant, and the best steps to resolve the issue under Alberta regulations.

Your Right to Proper Repairs in Alberta

In Alberta, landlords must maintain rental properties in a habitable and safe condition. This includes making sure that all repairs are completed to a reasonable standard. The main law covering this is the Residential Tenancies Act (RTA)¹.

• Repairs must be timely and completed properly, not just temporary fixes.
• Your rental must meet basic health, safety, and housing standards at all times.
• You have the right to live in a unit that is free from hazards, leaks, or broken features caused by unfinished or shoddy repairs.

Failing to address proper repairs can sometimes create or worsen Health and Safety Issues Every Tenant Should Know When Renting.

What Counts as “Poor Repairs”?

Examples of repair jobs done poorly include:

• Patching a leak that still drips after work is finished
• Replacing only part of damaged flooring so the hazard remains
• Fixing an appliance, but it still doesn’t work properly or safely
• Mold or pest problems that come back soon after a “repair”

What Steps Should Tenants Take?

If you find a repair wasn’t completed properly, take action as soon as you notice the problem. Good documentation and following the right process will help protect your rights.

1. Document the Issue

• Take clear photos or videos showing the unsatisfactory repair.
• Keep records of all communication with your landlord—emails, texts, or written notes.
• If you have an initial inspection report, compare the current problem with the original state. See the Guide to the Initial Rental Property Inspection for Tenants for more tips.

2. Notify Your Landlord in Writing

Let your landlord know (preferably in writing) that the repair was not completed correctly and explain what is still wrong. Be specific and include your documentation. This creates a formal record of your request.

3. Allow Reasonable Time to Fix

Landlords must be given a fair period to re-address the problem, unless it’s an emergency. If it’s a serious health or safety risk, they should act promptly. For urgent situations, see Emergency Situations and Repairs: Tenant Rights and Responsibilities.

4. Make a Formal Complaint or Apply to the Tribunal

If your landlord does not respond or the repair is still not done correctly, you may:

• File a complaint with Service Alberta
• Apply to the Residential Tenancy Dispute Resolution Service (RTDRS)—the official tribunal for residential tenancy matters in Alberta

The RTDRS can order a landlord to make proper repairs, award compensation, or allow a tenant to do the repairs and deduct costs, depending on circumstances.

Key Forms for Alberta Tenants

• Application for Remedies (RTDRS Form 5): Needed if you ask the RTDRS to order repairs or for compensation. Use this after giving your landlord a reasonable chance to fix the problem. Download the form here. Example: If water damage returns a week after being “repaired,” you could use this form to start a claim.

For most tenancy dispute forms, see the official RTDRS forms page.

Understanding Your Rights and Responsibilities

Both tenants and landlords in Alberta have clear obligations. Review Obligations of Landlords and Tenants: Rights and Responsibilities Explained to better understand what you are entitled to and what you must do to keep your rental agreement in good standing.

If you’re moving in or out, remember that thorough inspections and records matter—for advice on ensuring repairs are done well, see our guide to the initial inspection.

Legislation Protecting Tenants in Alberta

The Residential Tenancies Act lays out the duty of landlords to keep rental units in good repair, comply with safety requirements, and ensure any work meets reasonable standards¹.

How to Submit a Complaint or Application

• Explain in detail what was fixed and why it is unsatisfactory.
• Attach copies of written requests and documentation.
• Submit through Service Alberta or the RTDRS website as instructed on their forms.

This process ensures a formal review and, if needed, an order for the repairs to be completed correctly—and your rights are protected while the issue is resolved.

If you’re facing ongoing repair problems, keep communication polite and detailed. If things can’t be resolved directly, Alberta’s official processes exist to help tenants get fair outcomes.

For a summary of key tenant rights and responsibilities specific to Alberta, see Tenant Rights and Landlord Rights in Alberta.

Are you searching for a better maintained home or want a fresh start? Explore Houseme for nationwide rental listings and find a property that meets your needs for comfort and care.

FAQs: Poor Repairs in Alberta Rentals

1. What is considered a "poor repair" in Alberta rentals?
   Poor repairs are repairs not completed to a minimum, safe, and habitable standard. If a repair doesn't fix the problem, or creates new issues, it is considered unsatisfactory under Alberta tenancy law.
2. How soon must a landlord fix a repair done badly the first time?
   Landlords should act as soon as reasonably possible, especially if there is a health or safety risk. Tenants should remind landlords promptly if the initial repair is inadequate.
3. Can tenants do repairs themselves and deduct the cost?
   Tenants in Alberta must first give their landlord a fair chance to properly repair the problem. If that fails, they can apply to the RTDRS for permission to do the repair and deduct costs, but cannot just deduct unapproved repairs from rent.
4. Who helps resolve disputes about shoddy repairs?
   The Residential Tenancy Dispute Resolution Service (RTDRS) is Alberta’s main tribunal for tenant-landlord repair disputes.
5. What documents should I keep when dealing with poor repairs?
   Keep photos, communication records, copies of written repair requests, inspection reports, and any receipts related to repair issues.

Conclusion: Key Takeaways for Alberta Tenants

• Always document repair problems and notify your landlord in writing for a formal record.
• Use Alberta's official complaint and dispute processes if repairs are done badly and not corrected.
• Know your rights and responsibilities to protect your rental experience and living conditions.

By understanding and using Alberta's official procedures, you stand a much better chance of getting repairs fixed properly and living comfortably in your rental.

Need Help? Resources for Tenants

• Alberta Government: Information for Tenants
• Residential Tenancy Dispute Resolution Service (RTDRS): File repair and maintenance disputes
• Service Alberta: Tenant and Landlord Resource Sheets
• Local tenant advocacy groups may also provide free support and guidance.

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1. Alberta Residential Tenancies Act (RTA) overview

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