Answers to Alberta Tenant Questions About Utilities & Services

If you're renting in Alberta and unsure who pays for utilities or what to do when service issues arise, you're not alone. Utilities and essential services like electricity, heat, and water are a vital part of your rental experience. Understanding your legal rights and responsibilities regarding utilities can help prevent disputes and keep your home comfortable—no matter the season.

Understanding Utilities and Services in Alberta Rentals

"Utilities" includes electricity, natural gas, heat, water, sewer, and sometimes garbage collection or internet. Whether you or your landlord must pay each bill depends on your lease or rental agreement. In Alberta, there is no standard rule—responsibility for utilities should be clearly set out in your written lease.

Who Is Responsible for Utilities?

• If the lease says you must pay: You're legally responsible for those utilities. Non-payment could result in service disconnection or even be treated as unpaid rent.
• If the lease says your landlord pays: You should contact your landlord if you receive utility bills or lose service unexpectedly.
• If nothing is written, Alberta law assumes the landlord is responsible for supplying essential services—heat, water, and electricity—unless otherwise agreed in writing.

If you have just moved in, see Essential Tips for Tenants When Moving Into a New Rental Home for guidance on setting up your accounts and confirming utility transfer.

Can My Landlord Control My Utilities?

Landlords in Alberta cannot cut off or interfere with basic services like heat or water as a way to force you out, get you to pay rent, or for any other reason. These are protected as "essential services" under the Residential Tenancies Act (read the Act).[1]

Common Utility Issues and What to Do

Problems with utilities can range from surprise bills to no heat in winter. Here’s what to know:

• Loss of Service: If your utility service is cut off (and it’s not your fault), tell your landlord right away. Landlords must act quickly to restore essential services. You can also contact the Alberta Residential Tenancy Dispute Resolution Service if your landlord does not respond.
• Unsafe or Unhealthy Conditions: If heat or water issues are causing health problems, contact your landlord, Alberta Health Services, or your local municipality. Learn more about safety in rentals at Health and Safety Issues Every Tenant Should Know When Renting.

Security Deposits and Utility Accounts

Some utility providers or landlords may require a security deposit to open a utility account. However, this is separate from your rental security deposit under Alberta law. For details on the rules governing rental deposits, see Understanding Rental Deposits: What Tenants Need to Know.

Official Forms for Alberta Tenants

Certain situations involving utilities and services may require official forms:

• Notice of Default of Landlord’s Obligations (Form 6): Use this form if your landlord fails to supply essential services agreed to in your tenancy—such as heat in winter or water. Example: If your landlord ignores your request to fix a broken furnace in January, you can serve this form. Official Form 6 PDF
• Application to the Residential Tenancy Dispute Resolution Service (RTDRS): Used if talking to your landlord does not resolve the issue. Example: If your utilities remain off after you serve Form 6, you can apply to the RTDRS for a remedy. RTDRS Application

Where to Get Help: Alberta Tenancy Board and Legislation

• Alberta’s residential tenancy disputes are handled by the Residential Tenancy Dispute Resolution Service (RTDRS)
• Primary law: Residential Tenancies Act (Alberta)
• Detailed rights and responsibilities: Tenant Rights and Landlord Rights in Alberta

Related Resources

For a broader look at rental life and issues, visit Explore Houseme for nationwide rental listings.

FAQs: Alberta Utilities & Services

1. Do I have to pay utilities if they are not listed in my lease?
   If your lease does not mention utilities, your landlord is responsible for essential services by default. However, you may still have to pay for optional services (like internet) you order yourself.
2. What can I do if my landlord shuts off the heat in winter?
   This is illegal. Notify your landlord and collect proof. If not resolved quickly, contact the Residential Tenancy Dispute Resolution Service (RTDRS) or Alberta Health Services for urgent help.
3. Can my landlord charge me for repairs if a utility fails?
   Not for failure due to ordinary wear and tear. If you caused the damage through misuse or neglect, you could be responsible.
4. How do I transfer utility accounts when moving in or out?
   You should contact the local utility company to arrange transfer, but confirm in writing with your landlord whose name should be on the bill. See Essential Tips for Tenants When Moving Into a New Rental Home for a step-by-step list.

How To: Solving Utility Disputes or Problems

1. How do I take action if my essential utilities are cut off?
   1. Document the issue. 2. Notify your landlord in writing. 3. If there's no quick resolution, serve the Notice of Default of Landlord’s Obligations (Form 6). 4. Still unresolved? Apply to the RTDRS for help.
2. How can I make a formal complaint about utility problems?
   Apply to the Residential Tenancy Dispute Resolution Service (RTDRS) with a clear record of your communications, your lease, and any photos or evidence.
3. What steps do I take to challenge a utility disconnection notice if it’s not my fault?
   1. Contact your landlord. 2. Gather evidence. 3. Notify the utility company. 4. If necessary, apply to RTDRS for a remedy.

Key Takeaways

• Utility responsibility in Alberta should be clearly stated in your lease—always check before signing!
• Landlords cannot legally withhold heat, water, or electricity as a penalty or eviction tactic.
• Official forms and Alberta’s Residential Tenancy Dispute Resolution Service are there to help resolve utility issues quickly.

Need Help? Resources for Tenants

• General guidance: Alberta Utilities and Maintenance – Government of Alberta
• File a dispute or access forms: Residential Tenancy Dispute Resolution Service (RTDRS)
• Public health and safety: Alberta Health Services – Environmental Public Health
• Know your rights: Tenant Rights and Landlord Rights in Alberta

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1. [1] See Residential Tenancies Act (Alberta): Essential Services Section
2. Form 6: Notice of Default of Landlord’s Obligations, Alberta Government
3. RTDRS: Residential Tenancy Dispute Resolution Service official website

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