Alberta Compliance Orders: What Tenants Can Request

Tenants in Alberta who face unsafe conditions, overdue repairs, harassment, or other breaches of their rental agreement can ask for a compliance order to require the landlord to fix the problem. This guide explains what tenants commonly request, when to use official forms, and the typical timelines and outcomes you can expect from the Residential Tenancy Dispute Resolution Service (RTDRS) or the courts. It uses plain language and practical examples so renters and tenants can gather the right evidence, follow filing steps, and protect their rights. If you are unsure whether a compliance order fits your situation, read the steps below and see the resources to find official forms and help.

What a compliance order can require

In Alberta, a compliance order is a legal direction that can require a landlord to take (or stop) specific actions. Tenants commonly request orders to address habitability, safety, and breaches of the rental agreement. Examples below explain practical outcomes you can ask for and how they help.

• Repairs for unsafe or unhealthy conditions, such as fixing heating, plumbing, or mould issues.
• Compliance with health and safety codes, for example restoring hot water, proper locks, or smoke/CO detectors.
• Limiting or stopping unlawful entry, harassment, or privacy breaches by the landlord or their agents.
• Repayment or return of security deposits, interest, or compensation for damage/expenses when appropriate.
• Enforcement of specific lease terms, such as requiring the landlord to provide agreed services or amenities.

When to use a compliance order

Consider a compliance order when informal requests and reasonable deadlines have failed, or when the issue poses safety or habitability risks. If the landlord ignores written requests or a serious issue remains unfixed, an application to the Residential Tenancy Dispute Resolution Service (RTDRS) is often the next step.^[1]

Official forms and fees

The RTDRS has an application form that tenants use to request orders. You will describe the issue, list the orders you want, and attach evidence such as photos, repair invoices, or communication records. Some claims require a filing fee; fee waivers or reduced fees may be available in limited situations. Always check the RTDRS forms page for current versions and fee details.^[1]

How to prepare your request

Gather clear evidence and show that you first asked the landlord to fix the problem. Useful evidence includes dated photos, messages, repair receipts, and records of when you informed the landlord. If you hired a professional to inspect or repair something, keep invoices and reports.

• Collect dated photos, videos, and written records showing the condition and any communications.
• Save copies of written requests, notices, and the RTDRS application form when you file.
• Keep invoices and receipts if you paid for emergency repairs or temporary accommodation.

Filing, timelines and hearings

After you file an RTDRS application the service will usually screen the claim, notify the landlord, and schedule a hearing or written decision. Timelines depend on caseload and complexity; straightforward repair orders can be resolved more quickly than complex compensation claims. If the landlord still does not comply with an order, there are enforcement options described in the decision.

Practical example

If your heat fails in winter and the landlord does not fix it within a reasonable time after you gave written notice, you can file an RTDRS application asking for an order to repair the heating system and for compensation for any reasonable expenses incurred because of the failure. Attach your written notice, dated photos, and receipts for temporary heating.

FAQ

What can I ask for in a compliance order?

You can ask the RTDRS or a court to order repairs, stop unlawful entry or harassment, return deposits, or enforce lease terms depending on the issue.

How long does the RTDRS process take?

Processing and hearing dates vary, but many tenancy disputes are resolved faster through RTDRS than in court; timelines depend on caseload and case complexity.

Do I need a lawyer to apply?

No. Tenants often represent themselves in RTDRS hearings, but you may choose legal advice for complex claims or appeals.

How-To

1. Gather evidence: photos, messages, receipts, and a brief timeline of events.
2. Complete the RTDRS application form, describing the orders you want and attaching evidence.^[1]
3. Pay the filing fee online or check for fee-exemption options if available.
4. Serve the landlord with the application as instructed by RTDRS rules and keep proof of service.
5. Attend the hearing or submit a written statement; present evidence clearly and stick to facts.
6. If you receive an order and the landlord does not comply, follow the decision's enforcement instructions or seek legal help.

Key Takeaways

• Start with written requests to your landlord and document all steps before filing.
• Use the RTDRS application and attach clear evidence for faster resolution.
• Compliance orders can require repairs, stop harassment, and order refunds or compensation.

Help and Support / Resources

• RTDRS official page for applications and forms
• Residential Tenancies Act and related legislation (official site)
• Alberta tenant rights and responsibilities (government guide)

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1. [1] RTDRS official page for applications and forms
2. [2] Residential Tenancies Act and related legislation (official site)